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Customer Support Specialist (CST Shift)
at Bluebeam, Inc.
USA, Remote
At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
We are looking for a Customer Support Specialist within our Customer Operations team to assist new and existing customers with any questions relating to licensing and pricing, helping to explain our product offerings to help determine what best fits the customer’s needs, and taking orders over the phone and via email. You will help to define and exemplify the extraordinary customer experience we pride ourselves on.
The Customer Support team is responsible for ensuring that our customers receive the proper licensing, billing, and processing information that they need to use our software. Together we manage the internal structures – the people, procedures, technology, and information – that enables Bluebeam to serve its customers.
What You’ll Be Doing
- Like interacting with people? You’ll have plenty of opportunities as you answer incoming phone calls and emails from new customers. Being comfortable answering questions about our products or to place an order is essential.
- You’ll create new sales orders and quotes for customers and will need to demonstrate strong attention to detail and a solid grasp of sales policies and best practices.
- In this role, you’ll be one of the first interactions our customers will experience with us – so being friendly and helpful is a must.
- Do you have a growth mindset? You should have some flexibility because you might assist with other miscellaneous projects as assigned. This includes working interdepartmentally to support Bluebeam philosophies and goals and assisting teammates who perform different tasks within Customer Support.
About You
- 1-2 years in a customer service, administration, or order entry position. Experience working remotely is preferred.
- Must be proficient with MS Office applications. Experience with CRM and ERP systems (Salesforce and NetSuite especially!) is a plus.
- Exemplary verbal and written communication skills.
- We value “Becoming Better Together,” so we’re looking for a team player who is willing to help others and has strong interpersonal skills who is able to adapt to changes quickly.
- Must be comfortable learning new technology, extremely organized, and detail oriented.
- Must be a self-starter who is ready, willing, and able to own and prioritize multiple tasks.
What We Offer
- People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
- Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
- Work-life balance fostered through a culture of ersity, inclusion, and appreciation of inidual lifestyle needs.
- Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.
- Flexible remote options – stay home or come in!
About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.
Come design and build your future with us.
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base hourly pay range for this position is $22.35 – $26.78
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