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Title: Order Operations Manager
Location: Remote, US
The Basics:
Tanium is adding to its world-class accounting and finance organization and is looking for a top-notch Order Operations Manager to join our team. The position requires a well-rounded inidual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment. This is an interdisciplinary position which is responsible for global order management, billing, cash collections, inventory management, and licensing and compliance. In this position you will partner closely with Deal Desk, Revenue, Global Sales, Field Operations, and Tax, as well as our finance teams.
What You’ll Do:
- Responsible for all aspects of sales order management including new partner and customer setup, sales order review, and invoice processing using NetSuite and Salesforce
- Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines
- Responsible for hardware appliance forecasting, ordering, and inventory management
- Assist with license requests and become a subject matter expert in Licensing
- Reconcile monthly and quarterly metrics for management reporting
- Establish strong relationships with Sales, Deal Desk, Technical Account Management, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management
- Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows
- Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
- Assist with creation and preparation of schedules and ad hoc reports regarding key metrics for management review
- Oversee and manage Committed Billing process
- Assist with Billing and Collections to resolve invoicing issues in a timely manner
We’re Looking for Someone With:
- Education
- BS/BA or equivalent experience required
- Experience
- 3-5 years of work experience in order management or billing preferred
- Experience working at a software or subscription-based company highly preferred
- Salesforce and NetSuite experience highly preferred
- At least 1 year of work experience in inventory management preferred
- Working knowledge of MS Excel (pivot tables, VLOOKUP’s, etc.)
- Other
- A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
- Demonstrates initiative and motivation
- Attention to detail and ability to proactively manage his or her own work streams as needed
- Ability to work in a fast-paced, changing environment
- Eagerness to learn
- Excellent oral and written communication skills
- Person of high ethics and integrity
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.