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Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

* Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

* Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.* Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).* Identify where internal tooling might be developed or obtained to improve support efficiency.* Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

* Experienced in customer support, with 2+ years of experience providing developer support to technical customers.

* Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.* Excellent communication skills and fluency in English.* Skilled in using Linux/Unix operating systems and the command line.* Experienced working with GitHub Issues and Discussions.* Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.* Having a degree in Computer Science is a plus too.

Timezones & Logistics

* It’s a full-time position with a required location in APAC time zone (we don’t believe in sustainability of overnight shifts).

* This position covers Tuesday → Saturday

We offer:

* 100% remote work from anywhere in the world. No location-based adjustment to your salary.

* ESOP (equity ownership in the company)* Autonomous work. We work collaboratively on projects, but you set your own pace.* Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents* Generous Tech Allowance for any office setup you need* Annual Education Allowance* Annually run off-sites.

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

About the team

* We're a startup. It's unstructured.

* Collectively founded more than a dozen venture-backed companies.* More than 10 different nationalities.* We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building \"yet another xx\".* We \"dogfood\" everything. If you use it in your project, we use it in Supabase.

Process

* The entire process is fully remote and all communication will happen over email or via video chat.

* Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.* If you pass the screen you will be invited to up to four follow up interviews. The calls:* usually take between 20-45 minutes each depending on the interviewer. * are all 1:1. * will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function. * Once the interviews are over, the team will meet to discuss several roles and candidates and may:* ask one or two follow-up questions over email or a quick call. * go directly to making an offer.

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