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Customer Support Specialist
REMOTE
Remote, Arizona, United States
Customer Success
Full time
Description
LawLytics is the leading provider of website management software for small law firms. The LawLytics platform empowers attorneys by providing the easiest and most efficient way to start, improve and maintain a successful law firm website.
This is a fully remote position. Only candidates based in the United States will be considered.
As a Customer Support Specialist, you will ensure a positive experience for every client as you answer questions about our platform, troubleshoot technical problems, conduct one-on-one member training sessions, and provide strategic guidance. This is an exciting role with evolving responsibilities, including:
- Interacting with customers via phone, email, and video calls
- Collaborating on product update communications and process improvements
- Training LawLytics members on the use of our platform
- Identifying and escalating priority issues to the product team
You should apply if you:
- Have at least one year of tech industry experience
- Know how to find answers quickly (Google is your friend!)
- Have worked with CRM software (we use Salesforce)
- Are able to effectively communicate with less-than-tech-savvy customers
You’ll stand out if you have:
- Experience supporting a website platform product
- Knowledge of SEO and content marketing
- Prior experience in the legal industry
- HTML & CSS skills (bonus points for JavaScript)
- Proficiency speaking Spanish
Why work at LawLytics?
We are a erse team with a great culture, and our company is experiencing rapid growth. We offer competitive pay, generous PTO, 9 paid holidays per year, medical benefits, and more! Visit our website to learn all about us: lawlytics.com/about
NOTE: Only US-based candidates are eligible for this position.