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Vitally is a Customer Success platform that strikes the perfect balance between power, flexibility, and simplicity. Used by world-class teams like Segment, Productboard, and Zapier, Vitally empowers SaaS teams with powerful analytics, automation, and project management capabilities, all wrapped in a beautiful UI that benefits everyone - from end CSMs to CEOs.
If you're interested in learning how to build a company, having the autonomy to roll out your own vision and processes, and generally working closely with a small, world-class team, Vitally's the place for you. This is a unique opportunity to join a high-growth, early-stage, VC-backed startup and have a profound impact on both the business and your own career.
< class="h3">The Role
We are based in NYC/Brooklyn, but hire talent remote-first!
We're looking for a FOUNDING Product Manager to join the Vitally team and play a key role in building out critical and exciting new areas of the product. In this role, you’ll work cross-functionally with the Co-Founders, product design, engineering, and growth teams, owning and cultivating the roadmap. You have exceptionally strong problem-solving abilities and thrive in both self-directed efforts and as part of a collaborative team. You continuously find ways to contribute to your team and organization beyond the normal boundaries of your role.
As an early member of Vitally’s product team, you will play a pivotal role in defining our product strategy for the future.
< class="h3">Responsibilities
- Work directly with Vitally's Co-founders and VP of Engineering to translate high-level roadmap items into detailed product designs and plans
- Organize and analyze user feedback, prioritize new features and changes in the product, and maintain a product roadmap for the future
- Collaborate with the engineering team to write, estimate, and prioritize stories for new feature work
- Define the foundation for Vitally's product team
- Create and monitor metrics to understand users' behavior at scale
- Create and evaluate markers of success for new product features and changes to measure the impact of work
- Create strategies for testing new features before or after development
- Work with Marketing, Sales, and Customer Success to collect customer feedback, keep product documentation up-to-date, and coordinate releases
- Excellent written and verbal communication skills, including the ability to deliver presentations and communicate up and down the organization
- High attention to detail and proven ability to manage multiple, competing priorities concurrently
- Experience gathering technical requirements, creating specifications and workflow documents for product and feature releases
- Proven track record of successful product launches, taking ownership, and successfully delivering results in a fast-paced, dynamic environment
- Ability to effectively collect, analyze, and prioritize user requirements from disparate sources, going beyond users requests to get to key user needs, and the ability to rationalize across and resolve stakeholder differences
Nice to have
- SQL and data engineering - can independently access and analyze needed data from our various systems without relying on engineers
- Productboard experience
- Experience with wireframing and/or basic UI design
- Salary & Equity: We offer a competitive salary given both your experience as well as location here in NYC (although remote is also totally fine) We want every team member invested in the company’s success and are happy to be generous with equity.
- Benefits: Health, dental, and vision insurance; commuter benefits; unlimited PTO; flexible work hours and remote work. We’ll also ensure your work environment meets your standards (i.e. laptop, monitor, etc)
- Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a fraternity or startup cult. We like each other, we support each other, we bust our asses at work, and we enjoy hanging out outside it from time to time - but we also value having our own lives outside the office.
- Team + tech: You seriously won’t find another team out there that outperforms us, so get ready to put your name on a ton of future work here! Our tech stack is handcrafted for extremely rapid, but stable, development - we ship fast, performant, quality code frequently.
- Career path: Not only will you learn and ship a ton in this role, but since we are a small team, there will be plenty of promotion opportunities ahead. We're looking to hire someone that can continue to own large parts of our codebase as the team grows
