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Clinical Training Content Manager

The Clinical Training Content Manager at Tidepool is responsible for creating, developing, and writing various forms of user documentation and product instruction for the patient, caregiver, and health care provider audiences, including in-app learning content through various methods of software, UX copy, user guides, videos, references, and manuals. The top applicant for this position will leverage their experience in creating in-app learning content development.

Essential Duties and Responsibilities:

• Lead strategy and execution of training plan for users and clinicians for Tidepool Loop, an interoperable automated insulin dosing iOS app.
• Develop and cultivate relationships with KOL’s for continuous improvement of training for users, clinicians, and partners.
• Work closely with partners to ensure training processes for all train-the-trainer opportunities and gather ongoing feedback from partners related to product improvements and market accessibility initiatives.
• Create user-facing and clinician-facing instructions for use materials in print and digital formats, including in-app learning modules, printed and digital user guides, and quick-start materials.
• Write UX copy for Tidepool’s platform, maintaining consistency in tone for alerts, alarms, and error message notifications across the platform, and creating clean, concise copy for understanding at an 8th-grade level.
• Develop instructional materials for each device integration, including user guides.
• Prepare instructional materials for Tidepool human factors testing and clinical studies.
• Manage content alignment between Training and Support functions, creating a system to manage instructional content development for the creation of Support knowledge base articles and ensure consistency.
• Collaborate cross-functionally with Product and Design teams to ensure asset delivery, illustration, UI elements, and wire-framing for instructional materials are done to spec, delivered on time, and within budget.
• Partner with and manage agencies as needed to support content development and project execution in a timely manner and within budget.
• Represent Training in product core team daily stand-up and lead cross-functional teams to translate product design, features, workflows, etc. into training materials, user guides, and learning opportunities (print and digital).
• Collaborate cross-functionally with Marketing to align training materials with product messaging, brand strategy, and to review for potential claims.
• Adapt learning materials and writing styles to audiences to maximize content retention across various user groups.
• Responsible for updating and maintaining materials revisions according to product life cycles.
• Stay up-to-date with instructional content best practices to keep the company’s products innovative and relevant to users.

Qualifications:

• 5+ years of industry experience, with 2 or more years of previous management experience.
• Has a minimum of 3 years of experience in technical writing or instructional design for complex products, healthcare, or medical device software.
• Has proven experience writing instructional materials or documentation in a regulated space.
• Is comfortable moving between developing instructional strategy and executing it.
• Has strong Project Management skills and is able to adapt to change and balance multiple priorities in a fast-evolving environment.
• Enjoys a remote work environment of high transparency and radical candor.
• Is an action-oriented team player.

Additional Information:

Salary range: The salary range for this position is $68,500 to $112,800. To learn more about Tidepool’s compensation philosophy please visit Tidepool’s Employee Handbook.

Benefits include:

• Flexible PTO
• Paid Parental Leave
• Medical, Dental, and Vision coverage
• Health and Childcare FSA
• Flexible work schedule
• Wellness and Productivity stipend
• Continuing Education Reimbursement
• Other

Other Information:

While many of Tidepool’s team members have a personal connection to diabetes, this is not a requirement. We ask that you have empathy for chronic conditions and you are prepared to learn about the diabetes experience.

This is a remote position. You’ll be working from home and interacting with a team of colleagues that works around the world. Learn more about working at Tidepool, including our approach to inclusion and ersity in this blog post.