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Billing Success Associate
Remote
Provider Network Ops Billing Operations
Full-time
Remote
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra Health is looking for a detail-oriented and highly motivated inidual to join our team as a Billing Success Associate. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues. We are looking for someone with a collaborative nature who is able to work independently with a sense of urgency to manage day to day tasks.
Responsibilities:
- Work directly with clients to resolve billing concerns & troubleshoot client cases
- Collaborate with internal billing teams and customer success to resolve client cases
- Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the client/provider experience
- Monitor Salesforce billing queue & meet daily productivity goals
- Take troubleshooting calls and zoom meetings, as needed
Qualifications:
- 1+ years experience in healthcare billing and/or customer service
- Experience in healthcare and/or medical billing a plus
- Experience with Zendesk, Salesforce, and/or JIRA a plus
- Excellent attention to detail
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
- Excellent communication skills-both verbal and written, with an emphasis on rapport building
- Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Ability to flourish in a fast-paced, rapidly changing environment
- Prior experience working in a technology environment a plus
$61,000 – $93,000 a year
As a full-time Billing Success Associate, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $61,000-93,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.
At Lyra, base salary is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses.
This role is a remote opportunity. Qualified candidates located outside of California are welcome to apply! Candidates who include a cover letter will be prioritized.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information or any other category protected by law.