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Clinical Operations Specialist
REMOTE
United States
Operations
Full time
Description
About Hone
Hone is a modern hormone therapy company that makes it easy for men to get back their energy, focus, and confidence. Our mission is to empower men to take back control of their health and feel like themselves again, all from the comfort of home. Our vision is to live in a world where age isn’t a limit.
Since launching in 2020, we have helped tens of thousands of men test their hormones and connect with leading hormone therapy specialists all over the country using telemedicine. We are expanding into additional therapeutic areas (like weight loss) and women’s care.
The Role
Are you passionate about helping people get back to feeling their best? Do you want to be part of the fastest-growing men’s healthcare company in the country? Are you excited about working with new technology, including an innovative new EMR built by our engineers? Are you a people person who loves to make new friends and collaborate with different teams? If so, we want to work with you.
Hone is looking for a Clinical Operations Specialist to join our team. As someone with a clinical background, you are responsible for supporting doctors and their patients with their medical care. You will review, triage, and escalate physician and patient issues in collaboration with the customer service, clinical, and operations teams so that Hone patients have the best experience on our program. You must thrive in a fast-paced environment that requires excelling in an unstructured setting and thinking outside the box.
Requirements
- Own patient communications for clinical questions (e.g. side effects, prescriptions, labs) and know when to escalate the issue.
- Work with the clinical and operations team to make sure the patient receives fast resolution to any concerns.
- Support physicians to ensure any patient care issues are resolved in a timely manner.
- Follow established protocols and processes, with an eye towards improving operational processes to provide the best patient experience.
- Be willing to take on additional clinical projects or responsibilities when necessary.
Qualifications
- Medical background
- RN or equivalent degree, preferred
- Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet).
- Can quickly learn new technology systems (e.g. Hone’s EMR) and communication tools (e.g. Slack, Zendesk).
- Demonstrated attention to detail and problem-solving skills.
- Organized multitasker.
- Effective and compassionate communicator (written and verbal).
- Ability to work autonomously and collaboratively.
- Must be a self-starter who looks for opportunities for improvement regularly.
- Preferred, but not required: Knowledge of testosterone deficiency in men.
Benefits
- Competitive salary, equity, and career development opportunities.
- Health, dental, and vision insurance plan coverage.
- Budget for the technology tools you need (laptop, monitor, and/or special software).
- Remote-first company.
- Company vacations and get togethers to build community.
- Generous vacation and sick days.
We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates ersity and inclusion. We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request an accommodation.