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Title: Senior Manager, Consumer Sales Operations
Location: Scottsdale, Arizona, United States
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out erse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
You will oversee end-to-end ecommerce sales operations and manage the customer support team on TASER.com.
You will join a demanding environment that favors agility, initiative, and creative thinking. We genuinely love what we do and are looking for you who share this passion. Come work with us in a dynamic environment in which you will use your passion, technical experience, and strong problem-solving skills.
What You’ll Do
Location: Remotely from US
Reports to: VP of Axon Consumer Sales Direct Reports: 2- Lead ecommerce sales and performance to plan (revenue, margin)
- Manage the ecommerce platform and agency relationships (Shopify and other solution providers)
- Oversee and continuously improve the customer experience (UX, SEO, engagement, conversion)
- Create demand forecasts in collaboration with the supply chain team and the third-party sales team (retailers and distributors)
- Provide recommendations for sales, pricing and promotions based on data and analytics (first-party and third-party)
- Oversee a customer support and operations support team
- Own the order processing workflow from checkout to order fulfillment
What You Bring
- Bachelor’s degree
- Minimum 5 years of experience in ecommerce platform and sales management
- Proven track record of owning projects and driving their completion cross-functionally
- Experience building and managing a team
- Excellent analytical, oral, and written communication skills for frequent interaction with business leaders
- Superb attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize and deliver in a fast-paced, dynamic environment
- Self-starter with an entrepreneurial spirit
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 105,000 in the lowest geographic market and USD 188,000 in the highest geographic market. The on target earnings range for this role is between USD 133,000 in the lowest geographic market and USD 238,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building erse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.