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Technical Writer
Atlanta, Georgia, United States
Customer Success
Full time
Description
MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.
MessageGears is seeking an experienced technical writer to support our expanding portfolio of products. As part of our highly collaborative team working with our Product, Engineering, and Client Success teams, you will work to create technical documentation that helps our customers use our products to achieve their goals.
Requirements
- Ability to identify and understand customer needs and to envision how customers would use the product.
- Ability to develop strategy for information architecture and documentation infrastructure.
- Ability to learn and understand complex technical concepts, and to explain these concepts clearly and concisely.
- Manage complex documentation projects and balance multiple tasks in a dynamic environment.
- Ability to obtain information through research, interviews, and experimentation.
- Understanding of technical writing principles like single sourcing, content reuse, and dependency limiting.
- Ability to work in a team environment and collaborate with other teams including Engineering, Product Management, and Marketing.
- Exceptional organizational skills to allow you to manage multiple projects with competing deadlines.
- Familiarity with programming languages and APIs.
- Experience using a command-line interface (CLI) desired.
Responsibilities
- Work independently to create and revise existing technical content in a fast-paced, agile environment.
- Communicate highly complex technical concepts clearly and concisely.
- Write for a range of customers, including marketers, engineers, and system administrators.
- Work directly with Client Success Managers, Product, and Engineering teams to create user guides, technical documentation, and release notes.
- Use development and beta versions of products to update existing documentation, build new functionality guides, and report issues.
- Ensure compliance with documentation styles and standards.
MessageGears is a hybrid work environment. **Candidates outside of the Atlanta area can be fully remote.** Atlanta residents are asked to come into the office 2 days per week.
Benefits
- Fun, fast-paced, professional and collaborative environment in downtown Atlanta
- Growth-stage company with many opportunities for advancement
- Use of company’s 4 season tickets to the Atlanta Braves
- Casual dress all-day, everyday
- Unlimited PTO policy
- Flexible business hours and partial-WFH options
- Health, dental, vision and life insurance
- 401k Matching
- Paid covered parking spot or MARTA pass