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Location: US Locations Only; 100% Remote
COGS-Well Overview:
COGS-Well is a new and fast-growing software company providing inventory control and food cost analysis software to the restaurant industry. We provide an innovative combination of technology and service that is revolutionizing restaurant management.
Job Overview:
We are looking for a Customer Solutions Specialist to assist with onboarding and supporting our customers. Experience in restaurants and software application support is all that we require. This position can be filled by working remotely or from our office in Livermore, CA.
Essential Duties and Responsibilities:
- Assistance with new customer onboarding services.
- Setting up system integrations with food & beverage vendors
- Setting up system integrations with Point of Sale systems
- Setting up system integrations with Accounting systems.
- Configuring the starting database for a new customer.
- Assist in Ongoing Customer Support (via email response system):
- Answer end-user questions regarding application use.
- Trouble shoot and report any technical problems to development.
Required Knowledge and Skills:
- Restaurant experience is a plus
- Strong general computer skills.
- Ability to learn and master new software applications quickly.
- Experience in software support is a plus.
- Must be able to work independently and as part of a team.
- Good communication skills and ability to work well with people at all levels.
- Strong task-tracking and management skills.
- Good problem-solving skills.
Compensation:
- $60,000 to $75,000 annually based on the level of fit to the required knowledge and skills.
Location: US Locations Only