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Media fragmentation, changing consumer behavior, the rise of search and social, and the need to avoid commoditization is transforming the practice of Marketing & Communications. As our interim Head of Client Services at Quietly, you will lead our delivery team, working in concert with Content, Strategy, and Business Development, helping the world’s leading brands earn attention through a content/data-first approach.

You bring experience from global, top-tier creative and/or digital agencies, and the confidence to work on completely new types of projects; challenging long standing assumptions, defending contemporary methods and recommendations, and delivering high-value client work for category-leading organizations.

You are looking for the next big challenge, and like us, you have no small plans.

About the company: Quietly is an award-winning, full-service content marketing agency, working across the entire lifecycle – from discovery and strategy to production and distribution. Quietly partners with category leaders such as Adobe, Dell Technologies, Goldman Sachs, Herschel, MEC, Sotheby’s International Realty, PwC, and Slack to understand how content drives their business, devising strategies and executing along the way. Quietly has also developed its own Custom Data technology, as well as it’s stand alone product: Insights.

WHAT YOU’LL DO

• Manage Client Partners & oversee work

  • Manage the Client Partners and other account team members

  • Resource Client Partners to accounts and manage their workload

  • Review and approve client work, including; approach, scope, budgets and timelines

  • Provide budget approval and authorization for projects and contractors up to defined thresholds

  • Act as the Client Partner on certain assigned accounts

• Department

  • Work with Head of People & Culture on department staffing needs, as well as onboarding new team members

  • Responsible for the growth of a portfolio of high-profile, enterprise accounts

  • Responsible for revenue targets and forecasting, and project health targets

  • Provide recommendations for team structure

  • Responsible for identifying and achieving departmental goals

  • Work with Sr. Leadership team to set department revenue targets, and accountable for achieving those targets

  • Accountable for team utilization targets

  • Accountable for account and project health

  • Administer the customer satisfaction program, and accountable for achieving high levels of satisfaction

  • Communicate department updates to rest of the company at recurring touchpoints

• Delivery (cross-functional)

  • Maintain and develop processes that ensure effective account and project management

  • Work with Operations to develop or refine systems, tools or processes to improve and scale delivery

  • Participate in, and at times lead, the improvement of other company processes

• Supporting other teams/company

• Support the Business Development team with new business and relevant marketing activities

• Support other departments as they create new offerings and develop corresponding materials for the Client Services team

• Participate in leadership meetings, and support in the identification, prioritization and delivery of company initiatives

WHAT YOU’LL BRING

• 10+ years of agency or content marketing experience

• High standards of excellence

• Experience leading and growing a team, with accountability for utilization targets

• Excellent communication (presentation, verbal, written) and relationship skills

• A strong understanding of quantitative and qualitative data, and an analytical mindset

• Experience in introducing new service offerings

• Adaptability, accountability, and drive

This is a (roughly) 16 month paternity leave coverage position.

Our headquarters are located in an incredible converted two-storey live-work space with a gorgeous rooftop patio in the heart of historic Gastown. The building and first floor of our unit are accessible spaces. We’re also open to folks working remotely within North American time zones.

Don’t meet every single requirement?

Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification in the job posting. As a company committed to ersity and inclusion, if you don't check every box but do feel well suited for this role we strongly encourage you to apply. Diversity and inclusion at our company means fostering a workplace in which inidual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We also welcome qualified candidates who face barriers to the workforce to apply. If you require support or accommodations throughout the selection process and/or while working at Quietly, please don’t hesitate to reach out to our Head of People & Culture, Parker Bailey, at [email protected].