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Title: Partner Management Lead

Location: San Francisco, CA or Remote

Scale is at the forefront of Generative AI as a strategic partner to industry leaders like OpenAI, Meta, Cohere, Stability AI and more. Scale provides high-quality data to train and improve state-of-the-art AI & ML models. As Partner Management Lead, you will be responsible for defining and implementing our partner management strategy a framework for customer engagement that guides product, process, and reporting improvements so we can meet (and exceed!) our partners’ requirements.

You will have broad exposure to Scale leadership, particularly within the operations organization, through continuously improving our processes and products in line with this partner management strategy. You will partner closely with cross-functional stakeholders to implement improvements and monitor adherence against partner programs’ requirements. You will also directly interface with customers to understand their needs, deliver on our contractual obligations, and manage the relevant compliance and reporting programs.

In your first month, you will

• Become the internal expert on the requirements for an initial set of strategic customers
• Collaborate with internal Scale teams (e.g., Sales/GTM, Operations, Engineering, Legal, IT, Cybersecurity, and HR) to baseline current delivery against these requirements, establish or improve existing processes, and remediate issues if they arise
• Build relationships with your counterparts at our strategic customers

In your first 6 months, you will

• Own the roadmap for broader partner management by continuing to roll-out and scale up programs for the initial set of strategic customers
• Work with Engineering/Product and Operations to introduce automated and optimized improvements to our products and processes
• Become a key voice in our operations organization by defining, implementing, and monitoring the processes and systems necessary to meet customers’ requirements
• Become the trusted advisor both internally (to GTM and Global Accounts) and externally, acting as the primary point of contact for strategic customers on compliance and reporting (e.g., attendance at weekly/quarterly/annual business reviews)

Ideally you’d have:

• 5+ years of experience in product ops, operations, GM, PM, management consulting, or roles requiring cross-functional management, strategy, and quantitative analysis
• Customer-facing experience (e.g., sales, customer success, professional services, etc.)
• Experience with regulatory compliance and/or risk management
• Excellent project management skills and attention to detail
• Excitement to design and implement automated, scalable systems and processes
• Strong ability to manage internal and external stakeholders
• Experience navigating ambiguity
• Experience communicating with a erse group of stakeholders across multiple mediums

Nice to haves:

• Experience working closely with Engineering/Product
• Hands-on experience with analytics (e.g., SQL, Tableau)
• Experience working with or within Big Tech

The base salary range for this full-time position in our hub locations of San Francisco, New York, or Seattle, is $136,000-$163,200. Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Scale employees are also granted Stock Options that are awarded upon board of director approval. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, Meta, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

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