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HR Support Services Consultant

United States

ID: 3001052

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a erse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

A Brief Overview The position is accountable for the provision of accurate and timely human resource management best-practice guidance and expertise on complex HR compliance inquiries. This role may also manage a client base or manage customer inquiries via a central point of contact (phone, case, or chat system). This role is responsible for meeting established key performance indicator metrics as defined by management and for contributing to high Client Satisfaction Scores and surveys. Locations United States (Remote), Columbus, OH, Houston, TX

What you will do

• Provides customer service through phone, email, or chat delivering on-demand, timely, and valuable resolution and follow up to customers with questions on moderate to complex moderate HR compliance subjects
• Leverage TriNet’s approved templates, resources, and product suite, in accordance with company guidelines, standards, and processes to ensure high-quality, consistent HR consultations and compliance.
• Utilize best practice guidance and options in multiple areas of HR compliance: employee relations, employer relations, Handbook/policies, PTO/Sick, PFL, EPLI, background checks, FLSA, LOA, etc.
• Assists in resolution of HR related operational concerns, provides relevant information, and makes recommendations for best practice guidance
• Effectively transition and/or coordinate resolution of customer inquiries outside of scope with appropriate teams
• Utilize a Client Relationship Management system to document, manage, and resolve open cases, while keeping customers regularly informed of status and anticipated resolution timing
• Partner with leaders to participate on collaborative projects to develop and enhance team resources and value-add products
• Partner with leaders to notify of identified issues to customers, operations, data, etc.

Education Qualifications

• Bachelor’s Degree or equivalent experience required

Experience Qualifications

• Typically 5+ years Human Resources Generalist experience or related experience required

Skills and Abilities

• Ability to effectively meet customer needs, taking responsibility for customer satisfaction (Intermediate proficiency)
• Ability to quickly build rapport and adapt to customer communication style to effectively communicate for resolution. (Intermediate proficiency)
• Excellent Written Communication skills with the ability to document customer interactions and to communicate complex HR issues in writing (Advanced proficiency)
• Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.) (Intermediate proficiency)
• Strong analytical, critical thinking, and problem-solving skills (Intermediate proficiency)
• Ability to absorb new information quickly while working in a dynamic, growth-oriented environment (Intermediate proficiency)
• Excellent interpersonal and verbal communication skills with the ability to collaborate with clients and across departments (Intermediate proficiency)
• Solid knowledge and understanding of both state and federal employment laws (Intermediate proficiency)
• Proficient in Microsoft Office Suite (Intermediate proficiency)
• Ability to advise on HR compliance in all 50 states and Puerto Rico” (Intermediate proficiency)
• A demonstrated commitment to high professional ethical standards and a erse workplace (Advanced proficiency)

Licenses and Certifications

• PHR or SHRM-CP required or
• SPHR or SHRM-SCP preferred

Travel Requirements

Minimal Work Environment

• Work in a clean, pleasant, and comfortable office setting. Position may be considered remote and require reliable and consistent internet service. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $57,800 – $95,400. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.