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Client Service Executive

Operations

What is the role & team?

Being a Client Service Executive is about more than just servicing clients. We are client obsessed, liquid thinkers who move at pace. We are bold and brave and we value being part of a successful business.

We build relationships based on trust, knowledge, respect and support. We understand our client's business and build partnerships with them. We are problem solvers. We aren't complacent and like to challenge the status quo. Curiosity, accountability and positivity are key behaviours that are core in our team. We do after all, want to not just meet our client's expectations but exceed them. We proactively communicate with our clients on a daily basis, be that via email, phone or video calls. We are thoughtful about our time management and know how to prioritise our clients needs and wants. We aren't just one team though. We work with other teams in IRI (both Nationally and Internationally) to ensure that we all work as one to become the partner to our clients.

What will I be doing day to day?

• You will take ownership of our client's deliverables and ensure that we deliver them on time to an immaculate quality
• You will build relationships with external clients and internal teams. We are not a one-man island and look to work with our clients and internal teams to develop partnerships
• You will act with integrity and ensure that our daily admin tasks are completed to cover things such as delivery trackers
• You will ensure that our curiosity identifies initiatives to improve not just our clients, but our day to day lives
• You will attend meetings with a positivity with our clients and internal teams
• You will know when you need to ask for help, and aren't afraid of asking what you feel is a stupid question
• You will work with our team in the Netherlands who help us to get our deliveries to our clients

What are we looking for?

• We would love for you to be someone who is an authentic optimist
• We would love for you to be someone who is curious – it really didn't kill the cat!
• We would love for you to be someone who is accountable for their actions and their clients
• We would love for you to be someone who will be comfortable building professional relationships
• We would love for you to be committed to giving your best for your team and your clients
• We would love for you to be able to feel comfortable making decisions – whilst considering the options
• We would love for you to be organised – with your emails and your time amongst other things
• We would love for you to have had some previous experience using Excel and Outlook
• We wouldn't mind if you also had some previous experience building relationships with clients

About IRI:

What does IRI do:

This is where we could put some big fancy words in, but we won't. IRI is big data company who work with FMCG, healthcare, retailers and media companies to grow their business. We work with a massive collection of data that we provide to our extensive International client list. We guide our clients around the world in their quest to remain relevant, connect with consumers and deliver market leading growth.

Our main office is in Bracknell, but we won't be offended if you don't live there. This role is predominantly remote so we would only want you to be in the office a couple of times a month after the initial training period.

So, what can we do for you?

• We will develop you so you can have a long-term career
• We will offer a competitive salary – don't forget the benefits package that matches it which includes 29 days AL + Bank Holidays and numerous other benefits!
• We are an International company with opportunities across the UK and Globally
• We have great training sessions that you can attend
• Need to pop out to drop the kids to school or pick them up – no problem
• We are a friendly bunch, and we do love a committee. So, we have a social committee that help us throughout the year that will put on events for us to all enjoy

Don't meet every single requirement? At IRI we are dedicated to building a erse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every aspect of the job description, we encourage you to apply anyway as we have multiple roles across varying experience levels, you may just be the right candidate for other roles!

Let's normalize inclusion, starting now. UK Based Applicants Only.