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Spanish Bilingual Inbound Customer Service Representative
Remote (2nd and 3rd shifts)
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locations
Remote-USA
time type Full time
posted on Posted Today
job requisition id 3356
Join the people helping people.
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”
This application is the first step in seizing your moment.
Spanish Bilingual Customer Service Representative (Remote)
Our Momentum. Your Moment.
Class start date: Monday, July 17, 2023
Training/Nesting (Remote): Monday -Friday 8AM – 5PM (EST) / 7AM – 4PM (CST) for your first 4-6 weeks of employment.
Production Schedule (Remote): The contact center is a 24/7 operation including non-traditional business hours, weekends, and holidays. PSCU works to offer a variety of 2nd and 3rd shift options.
Overview
At PSCU, it is important that our representatives have the necessary skills to succeed in their roles and best serve our members. For that reason, we invest heavily in both formal and informal training and development. We offer a strong supportive culture where ersity, equity, and inclusion are the framework for our success. With effective soft skills and structured paid training, successful representatives must:
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
- Maintain a strong member focus, deep-rooted in empathy
- Communicate effectively with peers, leaders, and members
- Exercise good judgment and independent decision-making skills
- Exhibit exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a good attendance record
- Have strong technical troubleshooting skills
- Possess ability to multitask and navigate through multiple systems
- Sit in front of a PC/ monitor, taking high-volume phone calls, for extended periods of time
Basic Qualifications
- High school diploma, GED, or equivalent certification
- Minimum of 2 years of customer service experience or 1 year of call center experience
- PC windows based software experience required with basic knowledge of Word and Excel
Work Schedule
The contact center is a 24/7 operation. PSCU works to offer a variety of weekly shifts, including non-traditional business hours, weekends, and holidays.
Compensation
- $17 per hour with monthly bonus opportunities
- Shift differential for non-traditional hours, ranging from + $1.25 to $1.75 per hour
- + $2 per hour language premium as required for fluency in Spanish
More Benefits, More Health, More Wealth, and More Life
PSCU is committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests. We offer full time positions with generous PTO, remote work, and a management team that understands how to adjust when the unexpected curveballs of life happen.
- Medical, Dental, Vision, and Prescription coverage
- Flexible Work Arrangements
- Paid Time Off
- Parental Leave
- Wellbeing offerings such as Backup Childcare and Mental Wellness support
- Tuition Reimbursement
- Flexible Spending Account
- Life Insurance as well as Disability
- Disability Insurance
- 401K (with employer match)
- Financial Tools and Resources
- Corporate Discounts
- On-site Fitness Center, On-Site Cafeteria & Snack Bar, Secure Free Parking for on-site employees.
About PSCU – Join the people helping people
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members and banking customers by supporting a vast array of financial services, such as credit and debit cards, wires, loans, and digital banking support. Be a part of helping credit union members build a better financial future. PSCU is hiring multiple Customer Service Representatives to support high-volume inbound calls from our credit unions and banking partners. Learn more about financial services, develop your member services skills, and grow your career!
If you want to help shape an industry, challenge yourself, and invest in your future, this is the place for you. You are empowered to think on your own, work from your heart, and discover the best version of your professional and personal self.