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Title: HR Specialist II

Location: USA-

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative iniduals to join our team.

IT Concepts is looking for a qualified HR Specialist (Level II) to support our USAID customer. Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about.

Responsibilities:

As an HRSpecialist for our federal sector client in the Human Capital group, you will:

• Monitor, manage and update service requests (e.g., job announcements, personnel actions, benefits enrollments) based on customer needs and requests; work is to be done within service level agreements set for each service type
• Track and maintain employee and applicant data in client-specific systems accurately
• Conduct and document research and process steps as needed by the customer; adopt training and procedures provided and perform work in compliance with standards
• Consult with the customer on their needs/strategy for completing the work, when appropriate (e.g., hiring or sourcing strategy), document customer priorities and considerations
• Work in collaboration and partnership with both customers and with team members across the project to complete customer needs; work to cross train on new areas of the HR lifecycle you have not covered before
• Coordinate resolution of an activity or process directly with customer(s) and other stakeholders
• Provide technical guidance to customer on resolution of the case and conduct your interactions according to the customer service standards trained
• Prepare the resolution/research and provide it to the client for review and alignment
• Communicate with customers on a routine basis, by the expected deadlines provided, so they understand what to expect and the work being done on their behalf
• Respond to customer inquiries in a timely manner, according to service level agreements
• Maintain case files within the case management system according to documented procedures
• Initiate communication and proactive service delivery if you uncover information that wasn’t previously known
• Apply Human Resources principles, Federal HR laws, regulations, and policies relating to position management and conduct Quality Control practices (peer reviews) on all work as requested

• Support federal HR organizations and maintain flexibility in meeting mission needs
• Produce and present reports to executives
• Understand and respond effectively to complex or sensitive inquiries

• May be required to audit tickets and their resolutions to confirm the action taken on a particular customer need complies with legal and regulatory selection procedures
• Assist with other duties as requested

Location: The position is primarily remote, but must be willing and able to travel to USAID HQs in Washington, DC.

Requirements

• 6 years offederal human resource (HR) and personnel processing (PAR) experience or relevant work experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required client Facility Access
• Ability to travel for work onsite in Washington, DC if/as required
• Bachelor’s degree

Preferred:

• Prior professional services or federal consulting experience
• Experience with customer service and problem solving
• Knowledge of process and data flows and the ability to identify bottlenecks and suggest streamlining processes or data flows
• Ability to use Excel to understand data insights, trends, and create visualizations to convey insights
• Ability to demonstrate how improvements have been suggested and implemented in previous roles due to idea generation/observation of inefficiencies
• Ability to document the root cause of an issue, course of action taken, and final resolution in a clear and concise manner

Clearance:

• Must be able to get and maintain USAID Suitability- Public Trust or Higher.
• Must be US Citizen residing in the United States.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a erse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans’ Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance.

Accommodations

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified iniduals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].