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Company Summary
Anderson Optimization (AO) is a leading software as a service (SaaS) provider in the renewable energy development industry. We work with top solar, wind, and battery developers across the US and abroad to efficiently bring more renewable energy onto the power grid. We are scaling rapidly and need talent to support this growth. Our culture is autonomous with a heavy emphasis on work/life balance.
Position Summary
Our company is seeking to hire an entry-level Client Success Specialist to help support our growing client base.
Your responsibilities will include client support tasks such as answering client questions/requests, troubleshooting issues, writing bug and feature request tickets, managing client data requests, software testing, and other tasks to maximize our Client Success efficiency. Over time, you will help own higher levels of client support such as new user training calls, quarterly account reviews, and larger-scale implementations . Our team is entirely remote, so you may work from anywhere.
To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.
Client Success Specialist Responsibilities
- Provide support to clients, including fielding basic client emails and questions and managing communications using Zendesk
- Perform new client onboarding tasks such as account creation
- Build product expertise to help consult with clients on workflows/make recommendations based on client needs
- Create bug and new feature tickets based on client feedback
- Manage data integration requests from clients
- Test software development tickets to ensure fixes and improvements are built effectively
- Write user documentation as the platform is updated
- Provide support to clients including quarterly business updates, issue management, etc
- Write ‘Release Notes’ for new version releases
- (Longer-term) Lead platform training for new users and clients
- (Longer-term) Manage kick-off calls and quarterly business reviews with clients
Requirements
To be successful in this role, you will need:
- Strong verbal and written communication skills
- Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
- Experience with Zendesk is a benefit but not required
- Ability to interact in a positive manner with both internal and external stakeholders
- Strong attention to detail and be a quick and proactive learner
- Comfort navigating software and new technology
- Ability to work effectively with different internal teams and clients in a decentralized team environment
- Ability to organize and prioritize across a wide variety of tasks and initiatives
- The desire to work in a small and growing team.
Come join our growing team to make a difference in accelerating the deployment of renewable energy.
Benefits
- Base plus Bonus
- 401(k)
- Health insurance reimbursement
- No vacation limit - 3 week minimum.
- Work from anywhere / 100% remote.
- We have an office in Boulder, CO if you'd prefer non-remote work
