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Manager, Nurse Advocates

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CANDIDATE EXPERIENCE

FULL-TIME (REMOTE)

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What is Trusted Health?

Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we’re looking for

The Manager, Nurse Advocates will lead a team of Nurse Advocates by empowering them to utilize their clinical background and expertise to foster relationships with clinicians, and ultimately place clinicians in jobs they love and build the lives they want. They will also build relationships with key stakeholders and cross functional partners, to successfully collaborate in removing barriers for the team as well as improve processes and workflows so that the team is successful in placing candidates in jobs.

Your responsibilities

• • Manage a team of customer facing nursing professionals (Nurse Advocates) in a role that supports clinicians through their Trusted job search and working phases by building rapport, engagement, and supplementing the Trusted platform through human relationship.
  • Hire, train, coach and develop the team of Nurse Advocates in customer success and sales, leveraging their strengths to create an environment of autonomy and professional growth
  • Collaborate cross functionally to be the voice of our customer with marketing, product, and operations teams, in order to drive better user experience for our clinicians.

Who you are

• • Resilient. You coach yourself and others through change as we scale by normalizing the challenges of growth, sharing your own experiences and engaging others in adaptive thinking practices. You lead others to learn from setbacks and recover swiftly. You are a role model for dealing with hardships, and you build a team culture that can face adversity with strength.
  • Customer Focused. You are a champion for the needs of the clinician. You have a deep understanding of who our customer is, what they need, and how we can serve them. You lead your team to build and cultivate new relationships, while strengthening existing ones. You are able to speak on behalf of the clinician in every cross-functional partnership, keeping the clinician’s viewpoint in mind for all solutions.
  • Courageous. You take control in high stakes situations and are able to lead your team through times of uncertainty. You make tough or unpopular decisions when needed. You communicate difficult topics with your team, holding them accountable for what is in their control. You foster an environment where people are encouraged to grow, take risks, and develop into effective and efficient Nurse Advocates.
  • Effective Communicator. You create a venue and set high standards for transparent and constructive dialogue within your team and across the organization. You discuss issues in a direct, thoughtful and forthright manner that builds trust, understanding and commitment. You are able to adapt your communication style in order to effectively work with non-clinicians within Trusted.

You have

• Preferred
  • 4+ years of leadership experience people-managing, coaching, and up-leveling a high performing team
  • 4+ years of professional experience, ideally in a healthtech or high growth, customer focused start up
  • RN required
  • BSN/MSN, MHA, MBA preferred
  • Project, process, and/or operations management
  • Customer/patient relations and incident or conflict management
  • Experience with databases and enterprise tools such as Salesforce, Asana, Front, Slack, and/or GSuite.

We offer

• • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer-paid health insurance, vision, and dental
  • Employer-paid life insurance
  • Mindfulness and fitness reimbursement
  • Monthly cell phone reimbursement
  • Employer-sponsored 401k

$108,000 – $158,000 a year

Trusted reasonably anticipates the salary range for this role to be $108k-$158k annually, plus equity. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.

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