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Retail Ecommerce Ventures Remotiveover 1 year ago
Apply Nowover 1 year ago
About Retail Ecommerce Ventures :
Founded and actively managed by Tai Lopez and Alex Mehr, REV focuses on acquiring large US famous brands and transforming them into Ecommerce success stories. We have a global team of over 300, and are looking to recruit over 300 more staff around the world in the next few months.
About the opportunity :
- Customer Experience team at Rev is looking to hire Customer Experience Managers who can support 24*7 operations in CST (Central Standard Time) time zone. Two openings.
- This is a 100% Remote position - Supporting Night Shift CST.
- 1 out of the 2 Customer Service Managers would be required to do Night Shifts in Central Time
- The other CSM would be required to work from Wednesday-Sunday (8 hours a day)
Must haves :
- Must have experience building ZenDesk processes, triggers, and automations.
- Must have a minimum of 2 years experience managing a Customer Service/Experience Team in a remote environment.
- Must be able to develop and implement SOPs
- Should be a hands on person, willing to take ownership of pending task and execute them to completion
- Must have the ability to adapt to rapid change
Job Description :
- Develop customer relationships that promote retention and loyalty.
- Work closely with customers to ensure they are satisfied with the service they receive and to imporve upon areas of dissatisfaction.
- Directly Supervise Agents.
- Present and Train Agents on upselling and cross selling opportunities.
- Finding proactive approaches to retain customers.
- Find new innovative ways to drive revenue.
- CEMs should foster a relationship between customer and support, making it easier for users to solve small or short term problems.
- Advocate customer needs to the VP of Customer Experience.
- Meet Weekly with CE team leaders to discuss KPI's and areas of improvement.
- Meet with logistics team to manage outstanding concern such as vendor cancellation or delayed orders.
- Manage employee capacity : Inform VP of Customer Experience of staffing needs based on scalability.
