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Our Company:
eFileCabinet is focused on helping businesses of any size to improve their profitability and productivity by streamlining their operations and work processes with our award-winning software platform. Our robust product includes Smart Automation, Workflow, Templates, Share & Requests, Governance, and eSignature with KBA/OTP. Come experience the stability of a 20-year-old company, with the thrill and vision of a startup.
Who You Are:
- Ability to speak with customers in a professional manner and in terms that they can understand
- Must be creative, determined, and reliable
- Must have a good attitude
- Must have great phone personality and etiquette
- Excellent verbal and written communication skills
- Willing to learn new skills and knowledge
- Must be tech savvy and customer service oriented
What You'll Bring to Our Table:
- Must have working knowledge of Windows OS (Both Server and Workstation)
- Ability to successfully navigate the Internet and explain basic instructions to customers
- Must have a basic understanding of Microsoft & PostgreSQL
- Excellent written communication skills with the ability to create easy-to-understand articles and resources for customers
- Possess a minimum of one year of experience in a technical support environment utilizing phone, web, chat, and email communication methods
- Experience using remote access software to access customer's computers (Windows and Mac)
- Preference will be given to candidates with CompTIA Certification or degree in Computer Science, Networking, or a related field
- Ability to successfully troubleshoot printer / scanner issues, diagnose basic permission issues, and diagnose possible network issues
- Ability to learn our software platform quickly, troubleshoot customer concerns and answer their questions
- Multi-tasking expert - Ability to manage calls and chat responses simultaneously
- Able to maintain and organize a calendar of technical support appointments and respond to emails courteously and within a timely manner
- Typing speed of 40+ wpm is recommended, but not required
What You'll Do:
- Answer inbound chats, emails, and calls to set technical support appointments to diagnose the situation, along with troubleshooting and resolving customer issues
- Create and publish tech tips on our website for customers and other representatives
What We can Offer to You:
- Four Day Work Week
- Hybrid Work Environment (In-Office and Remote Options)
- Flexible Work Schedule
- Straightforward and clear uncapped compensation
- Maternity and Paternity Leave
- Opportunities to grow your career
- Top-notch work-life balance and company culture
- Kitchen stocked with snacks and drinks
Apply Now!
eFileCabinet is an EEO; M/F/D/V; we offer PTO, Paid Holidays, Recharge Weeks; Medical, Dental, Vision, HSA (with Match), 401k (with Match), Life Insurance, Short and Long-term Disability Insurance, Accident and Critical Illness Insurance, EAP, and many additional perks! The salary for this position is dependent on experience.
