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Forefront Telecare(a part of Access Telecare) provides better behavioral health for all seniors via virtual provider visits. We follow the patient wherever they may need our services, including outpatient, Hospitals, and Skilled Nursing Facilities, and offer services across the country.
JOB OVERIVEW
The Credentialing Support Coordinator is responsible for managing provider and facility credentialing requests and to track and report these requests within the organization. The Credentialing Support Coordinator will conduct follow-up via telephone, email and text messaging with Forefront providers and the facilities they are being credentialed. Research may be required to verify the contact person responsible for providing verification of a credentialing.
Additional responsibility would include tracking and updating projects in Salesforce and MD-Staff. Additional credentialing duties may be assigned as needed.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Access and manage provider CAQH profiles
- Updating provider data in MD-Staff and Salesforce
- Process multiple provider follow-up requests and work with Hospital Coordinators to assist in application processing.
- Maintain consistent follow-up schedule and update reports as required.
- Maintains knowledge of current hospitals and patient care facilities requirements for credentialing providers
- Setup and maintain provider information in online credentialing databases and other company systems
- Processes applications for appointment and reappointment of privileges for Forefront Telecare, Inc. and contracted hospitals and facilities
- Maintain filing information for all provider credentialing data, by loading all information to the credentialing software
- Maintain working knowledge of workflow, systems and tools used in the department; makes recommendations for process improvements
- Provides updates on credentialing status by facility for providers as they work their way through the credentialing process both FFT and client facility
Remote work position. Must maintain consistent hours of work and have a dedicated work environment.
QUALIFICATIONS:
Education:
1. High school diploma or equivalent.
2. Associate degree preferred.
Skills:
1. Knowledge of the various credentialing standards, eg. Joint Commission, CMS, NCQA
2. Ability to organize and prioritize work and manage multiple priorities
3. Excellent verbal and written communication skills including, letters, memos, email and text messages.
4. Excellent attention to detail.
5. Ability to research and analyze data.
6. Ability to work independently with minimal supervision.
7. Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
8. Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.
