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👫 Who are we looking for?The enthusiastic Customer Support Specialist who will consult and report mostly technical, but also marketing issues of the clients of our platform. Our Support team is a real star in our company. Become one of the heroes!
🌍 Where? This is a remote position where you can work from home anywhere in Europe.
🗓️ When? On mutual agreement
About the role
- The Customer Support Specialist at ROI Hunter supports clients directly mainly on Intercom and in other communication channels (chat, email) for all the clients across the globe
- You will support Facebook and Google marketing issues within our platform
- Processing and discussing product feedback to product managers and reporting discovered issues
- Share ideas for continuous improvement and new learnings
Who we are looking for?
- A self-starter who is based and can work remotely in Europe in a contract-based cooperation. You must have or be able to set up your own company in EU and join in a freelance-based contract.
- You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
- Fluent in English is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
- Some basics in FB and/or Google Ads will be a great plus
- The job is sometimes also technical so you should know the basics of SQL and Internet browser development tools
- You will be working remotely with us so we expect you already have the home office setup ready
Why should you join us?
You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for great people and professionals and for supporting education and learning.
Work culture
🙋🏻 We welcome new ideas – collaboration, discussion, and constructive debate are appreciated!
🤝 Great, friendly team and managers – one of the best things in our company.
📈 Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.
🎯 We love to celebrate our success and see our impact.
📘 Growth - we support each other and also your development and education
💡 Open culture – Questions? Feel free to ask!
Work benefits
🌴 25 days of holiday
🤒 3 paid sick days per year
👩🏻🏫 Education budget for your development
💸 Quarterly performance bonus (or commission)
🏆 One-off bonus & profit sharing when we hit the 2022 growth goals
🏠 WFH Subsidy (€150 once per quarter)
🥂 Company and team events (online&offline)
The hiring process
- Answer the questionnaire
- Homework - show us mainly your learning skills in practice, your short video presentation
- Interview with the team leader and recruiter
- Team meeting
- Get the offer
Who we are
ROI Hunter is a B2B SaaS startup and we are building a Product Performance Management Platform for e-Commerce. A Google and Meta Partner.
ROI Hunter’s Product Performance Management Platform provides visibility of a product’s performance across channels and enables companies to derive actionable insights from data, make business-critical decisions, and optimize their performance marketing efforts for profitability.
Founded in 2014 in Brno, Czech Republic with 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai and a few of us work remotely.
Do you like it? Let's chat over a video call or f2f and learn more about each other! Apply today 👇
