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Title: Customer Service Representative

Cryo-Lease (Remote)

Location: Work From Home, Home Office, United States

Ensuring Chart’s Success…

Chart’s Cryo-Lease mission is to become the industry leader in leasing Chart’s highly engineered cryogenic equipment across the globe. This position will assist the Leasing team manage the contract process in its entirety. The rapid expansion of the Global Leasing program created the need for this CSR role and comes with opportunities for advancement in the future.

What Your Day-to-Day Activities Will Be…

The CSR is responsible for fostering a good working relationship within the Cryo-Lease team. It is the responsibility of this position to act as key liaison between the Operating Lease Team and Inside Sales. This role will assist in creating and maintaining proper documentation and communication throughout the lease term. This position must ensure all documentation relating to the lease and shipment are maintained, and proper communication and reporting, internally and externally, are provided in a timely fashion.

Essential Duties & Responsibility

• Assist the Global Leasing team with day-to-day activities.
• Coordinate customer Credit Review Summary with A/R.
• Work with Inside Sales to produce Quotes and Data Sheets.
• Generate lease agreements ensuring proper approval has been received.
• Communicate with logistics regarding shipping documentation.
• Ensure all documents are filed according to audit requirements.
• Maintain SPIF tracker.
• File and terminate UCC’s for lease equipment.
• Collect and maintain all COI’s (certificates of insurance)
• Additional duties may be required.

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development.

Your Education Should Be…

High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

Your Physical Work Environment Will Require…

• This is a remote position and will require frequent and sometimes extended periods of sitting/standing, typing, talking, screen viewing and hearing.
• Reside in the Eastern Standard Time zone (EST) or the Central Standard Time zone(CST)

Your Professional Experience Should Be…

Previous work experience in customer service, sales, training, member retention or relevant work experience is required. Industry experience or any other service-related industry experience is highly desired.

Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required. JDE experience preferred.

To perform this job successfully, an inidual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Displays a high level of confidence, enthusiasm, and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
• Excellent interpersonal, verbal, and written communication skills. Ability to establish rapport, builds relationships and loyalty with coworkers, and remains tactful when communicating negative information.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
• Strong retention skills with the ability to follow a process flow.
• Highly self-motivated with the ability to prioritize responsibilities, multitask effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
• Solid logical decision-making skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly. Knows when to involve supervisors.
• Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance with Chart Industries’ policies and regulatory requirements.
• Embraces change and is flexible to the needs of the business and team.
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team-based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Ability to accept and apply coaching and feedback from leadership.
• Proven track record of reliability and a strong work ethic is a must.