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Description:
Shipium Inc is looking for a technical writer to join us in building modern APIs and
web-based applications that enable our customers to make use of superiorsupply chain methods at enterprise scale by enabling them to utilize ourplatform with ease. As our first Technical Writer, you’ll write customer-focused productdocumentation for our customers, our APIs, and our web application.You’ll set the example for best practices in user-centered technical writing aspart of our cross-functional UX team, and you’ll be embedded in a productdevelopment team to work with SMEs and develop a deep understanding of acomplex product used to delight the customers of large and small retailcompanies alike. A successful candidate will be an experienced technical writer with strongopinions who is comfortable being the first of their kind. You will need strongtechnical skills, great communication skills, and motivation to achieve results in adynamic fast-paced environment.What you will do:
- Produce high-quality documentation including feature guides, release notes and API docs that guide and educate Shipium customers. Develop deep product knowledge through researching, partnering with SMEs and using the product.
- Help us define our modern, conversational voice and tone.
- Help build our writing team’s standards, processes, and best practices.
- Determine the clearest and most logical way to present information to achieve the greatest reader comprehension.
- Independently gather information from Subject Matter Experts (SMEs) and translate that into new documentation on highly specialized topics that will be read by an audience with a erse skill set.
- Meet virtually & brainstorm with SMEs to derive improvements of older documentation.
- Communicate and collaborate with cross-functional teams of both technical directors, programmers, UX/UI designers, and support staff, to plan, develop, and produce high-quality documentation products in a fast-paced, high-pressure environment.
- Create, or work with designers and analysts to create, attractive and informative flow diagrams, charts, and other visual aids, to assist readers in understanding a product or process that you are documenting.
- Collaboratively develop standards for a style guide for technical content within our growing organization.
- Work directly with our CTO and Director of Product on this incredibly critical part of our rapidly growing business.
Experience
- Bachelor's Degree
- Technical Writing – 3+ years
- Experience writing for web services and/or software products – 3 years
- Experience working with REST APIs and
- Relevant expertise with a CMS or other documentation platform – 3+ years
- Jira experience – 1-3 years
- Prior experience with a Live Services CNCF environment OR in Entertainment and/or Gaming Industry
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Shipium is an equal opportunity employer that is committed to ersity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Shipium makes hiring decisions based solely on qualifications, merit, and business needs at the time.
****Although based out of Seattle, WA, Shipium is 100% remote and hiring in the following locations: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Montana, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Washington, and Wisconsin.
