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Enterprise Customer Success Manager (CSM)

**About Us:**Arist brings learning right where people spend all of their time: on tools like SMS, MS Teams, Slack, WhatsApp and Email.

Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, PeakSpan, Acadian Ventures, and the top Learning Executives, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

🎯 Arist is the go-to solution for effectively delivering and measuring learning at scale. We revolutionize the way people learn by delivering the right learning at the right place and right time.

Position Overview: As an Enterprise CSM at Arist, you will be responsible for building and maintaining strong relationships with our enterprise customers. You will serve as their advocate within the organization, ensuring that their needs are met and that they receive maximum value from our products and services. The ideal candidate will possess 3-5 years of experience in a similar role, along with a strong service mindset, high learning agility, and the ability to challenge the status quo.

Key Responsibilities:

1. Customer Success Management: Be the primary point of contact for enterprise customers, who are post implementation. You will e into their data and understand their needs, goals, and challenges. You will advocate for them and their needs internally by developing close partnerships with Sales and Product.

2. Renewal and Expansion Ownership: Drive the CS processes to ensure successful outcomes resulting in customer renewals and expansion.3. Challenge Status Quo: Identify opportunities for process improvement and innovation to enhance the customer experience and drive customer success.

Characteristics:

You will be successful in this role if the following sound like you!

1. Customer Advocate: You have a service mindset and you use it to be a staunch advocate for your customers.

2. Team Player: You collaborate effectively with cross-functional teams.3. Challenger Mindset: You are always looking for ways things can be better and are solution-oriented.4. GSD (Get S* Done) Mindset: You take ownership and GSD.5. Data Storytelling: You utilize data and analytics to tell compelling stories.

Qualifications:

1. 3-5 years of experience as an Enterprise Customer Success Manager or in a similar role.

2. Experience managing complex customers with a proven track record of delivering exceptional customer satisfaction.3. Consulting Skills: Ability to provide strategic guidance to customers, helping them leverage our product to achieve their learning and development goals.4. Renewal and Expansion Ownership: Previous experience owning renewals and expansion opportunities as part of a Customer Success Manager role.5. Cross-functional Collaboration: Demonstrated experience working closely with Product and Sales teams to align customer needs with product development and sales strategies.6. Familiarity with L&D/HR: A solid understanding of Learning and Development (L&D) and Human Resources (HR) practices is highly desirable.

Why Join Us:

* Opportunity to make a significant impact in a rapidly growing ed-tech startup.

* Collaborative and inclusive work environment.* Competitive salary and benefits package.* Ongoing opportunities for professional development and growth.

If you are a customer-focused inidual with a passion for workforce development and a drive to help enterprises succeed, we encourage you to apply for this exciting opportunity to join Arist as an Enterprise Customer Success Manager. Together, we will shape the future of Learning!

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Arist in the news:

Series A Announcement/ Tech Crunch /Forbes /CLO \"Must have\"

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