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Barkyn delivers health and happiness to pet families around the world.
We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.
THE CUSTOMER SUCCESS ROLE
We're creating a loved brand in Europe and this is where your story starts!
You will contribute to the high-quality standards of our Spanish market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.
Specifically, we expect you to:
- Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
- Be accountable for a seamless and human end-to-end customer experience;
- Interact with customers via chat/Email/phone conversations to provide information and assistance;
- Use computer systems to track, gather information and/or troubleshoot customer issues.
Mandatory:+1 year Experience in customer support in a digital business;
- Spanish Native with English fluency;
- Perfect writing skills;
- Customer-centric attitude.
Brownie points for:
- Degree in Communication, Marketing or related area;
- Social media know-how;
- Dog owner.
Our Perks
- Full remote environment - Work from Any and Everywhere;
- Birthday Day Off - So you can spend your Birthday as you wish;
- Self Development Package - So you can become the Best Self you can Be;
- Health Insurance - We genuinely care about your Health;
- Food Discounts - Discount in Barkyn Plans;
- Pet Parental Leave - 5 days paid leave to welcome a new dog into the family;
- Think Week - One Week off fully paid to thinkAnd much more for our Barkers!
