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M&A Management is actively searching for a dynamic and skilled Team Leader to head our Chatting Department. In this crucial role, you will be responsible for overseeing the management and optimization of our team of virtual assistants (VAs), a pivotal component of our engagement and sales strategies.
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Key Responsibilities:**- Team Management: Lead a team of approximately 30 VAs based in the Philippines, ensuring effective coordination and top-notch performance.
- KPI Management: Monitor and ensure consistent achievement of key performance indicators, continuously optimizing the system for maximum efficiency.
- Quality Control & Recruitment: Supervise the recruitment process for new chat agents, conduct interviews, ensure high-quality candidates, and facilitate seamless onboarding.
- Script Writing: Develop compelling and persuasive chatting scripts to enhance customer interaction and drive content sales on the platform.
- Sales through Chatting: Master and convey the art of chatting, utilizing text-based communication to foster customer relationships and drive sales effectively.
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Requirements:**- Flexible Working Hours: Demonstrate a willingness to adjust working hours to effectively manage and coach the team.
- Management Experience: Showcase proven experience in managing teams, with a focus on maintaining high morale and productivity.
- Sales and Operations Acumen: Exhibit strong skills in sales and operational management, demonstrating the ability to strategize for optimal results.
- Communication Proficiency: Display excellent communication skills, particularly in written and spoken English.
- Team Leader Qualities: Possess the ability to lead, motivate, and inspire a large team, ensuring alignment with the company's objectives and culture.
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Why Join M&A Management?**- 100% Flexible, Remote Work: Enjoy the freedom to work from anywhere globally, striking the perfect balance between your professional and personal life.
- Comprehensive Training: Gain access to continuous training, ensuring you stay ahead in social media trends and sales techniques.
- Supportive Team Environment: Collaborate with experienced professionals in a team dedicated to supporting your personal and professional development.
- Make a Real Impact: Contribute significantly to the growth and success of our clients, assisting them in navigating the ever-evolving digital landscape.
Interested candidates, please send your cover letter and CV to [email protected]
Join our team at M&A Management and play a pivotal role in our mission to navigate the rapidly changing digital world. This opportunity extends beyond a job; it's a chance for growth, creativity, and making a substantial impact.