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Representative, Customer Service Operations
US-Nationwide-FIELD
Full time
20121865
What Customer Operations Support contributes to Cardinal Health
Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.
Remote, Full Time
Shift: Monday-Friday 10am-6:30pm EST
Qualifications
- High school diploma preferred
- Prior computer experience using Microsoft Office systems required
- Previous call center experience preferred
- Demonstrates a customer-centric advocacy mindset
- Strong communication skills, both written and verbal
Responsibilities
- Offer professional and timely service as a representative of Cardinal Health at-Home
- Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Provide problem resolution for order issues in a timely manner
- Demonstrate excellent communication skills
- Must be able to multitask in a fast paced environment
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
- Team player
- Being able to problem solve and take initiative
- Ability to work overtime when needed
Anticipated salary range: $15.00-$21.84
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD