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At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

We are looking for a Manager, Customer Success to join our team! Our Customer Success team ensures each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. The Manager, Customer Success must be an outstanding relationship-builder who can leverage every resource available to their customers, and have the technical skills and sales aptitude to manage the entire customer journey. As the main day-to-day point of contact for customer relationships, this person understands their clients' business and structure deployments to lead design, implementation, and post-implementation support for them, and deliver high-value return on investment.

• Put the customer first, always
• Use product and deep RCM domain expertise responsible for driving customer revenue and cost opportunities
• Lead product trainings and product demos
• Manage and guide cross functional team meetings to ensure implementation and ongoing successes
• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors
• Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time
• Prepare agendas and create content for customer meetings including performance and opportunity reviews
• Work closely with Customer Success Directors on reference and sales opportunities
• Position can be located remotely in the United States

Requirements

• 5+ years’ of Healthcare Revenue Cycle work experience in a technical, consulting or customer facing role; must feel comfortable in the details
• Demonstrated track record of creating and executing plans leading to measurable outcomes
• Anticipates customer needs and address them with a sense of urgency
• Comfortable managing cross functional teams and creating and presenting executive level presentations
• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Strong analytical and problem-solving skills; does not make excuses
• Has fun, celebrates success, and contributes to a positive culture
• Willing to travel approximately 25-50% for onsite client support activities or internal customer success meetings

Benefits

• 100% Company Paid Medical for employee coverage & a generous contribution for dependent coverage.
• Unlimited PTO which is actually used! Take the time you need to be successful.
• Employee Stock Options because we are building something together and want to share in the value we create.
• Work when and where you need with our flexible schedules and environments.
• Save for your retirement with a 401k plan.

 

Inclusivity

At Janus, we're committed to growing and empowering an inclusive community within our company and communities. This is why we hire and cultivate erse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We are an equal opportunities employer and encourage everyone to apply for our available positions, even if they don't meet every requirement — including women, people of color, iniduals with disabilities and those in the LGBTQIA+ community.

 

We are the Shapers of Culture

Our employees are our greatest asset, and we are passionate about creating strong culture with deep purpose. We are entrepreneurial and focused, yet humble, empathetic and inclusive. We value the inidual and tackle problems as a team. The best idea wins, and teams celebrate together. We are remote-first, well-funded, and growing fast!

We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:

• Ownership - everyone is a contributor and is empowered to drive improvement.
• Curiosity - playing and learning every day.
• Eagerness - demolishing barriers to building and innovating.
• Radical Transparency - openness in communication and decision making across the organization.
• Partnership over Profit - prioritizing long-term relationships.
• Humility - we strive to be team players, setting aside ego.
• Community - nurturing an environment where all employees and partners can thrive.

 

Our team is fun, innovative and willing to rollup our sleeves to help each other succeed in a fast-paced environment.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Janus Health Technologies, Inc. may exercise its employment-at-will rights at any time.