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< class="h2">About the Role:

The Live Operations & Customer Support Specialist calls for a high-bandwidth, meticulously organized inidual, who can juggle both issue resolution and concise communication. We are looking for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.

This is a US-based remote position. Working hours are based on Pacific Time Zone, with some flexibility.

< class="h3">**Note: This role will require the ability to flex to off-hour shifts such as mornings, evenings, weekends, and holidays. < class="h2">What you'll do:

• Handle inbound issue resolution for Showdigs network of agents, prospective renters, and property managers while maintaining a best-in-class experience in every interaction.
• Address time-sensitive issues, such as payments, scheduling questions, agent or prospect issues, or troubleshooting by text and phone with tact and the utmost professionalism.
• Demonstrate strong communication skills and relationship-building.
• Develop deep expertise in how Showdigs processes, systems, and resources work, and how to use them to drive positive outcomes.

< class="h2">What we expect you to have:

• 1+ year(s) in online customer experience, customer success, or operations roles.
• You are experienced in remote working, and are very good at collaborating with your team as well as working independently,
• You are service-oriented, responsive, and multi-tasker.
• You are meticulously organized - you can juggle both issue resolution & concise communication.
• You are a highly motivated self-starter.
• You have excellent communication and interpersonal skills.
• You are an innovator - you're not afraid to challenge the status quo.
• You are a strategic thinker -you love thinking about new opportunities or process improvement.

< class="h2">Why you'll love working at Showdigs:

• We offer competitive compensation packages, health insurance, paid time-off, and 401(k).
• We are a group of smart, humble, and goal-oriented people. You can be your authentic self here!
• We are a technologically and data-driven business.
• We love solving problems, thinking creatively, and trying new things.
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas.

< class="h2">About Showdigs:

Founded in 2018 by seasoned entrepreneurs in the Real-Estate space, Showdigs is a Seattle-based technology company passionate about transforming the way people rent apartments. Showdigs is a location-based app that offers property management a software tool alongside on-demand showing agents. Our network of licensed real estate agents provides on-demand showings for prospective renters, making the rental process fast, simple, and cost-efficient for property managers.