One stop solution to your remote job hunt!

About the Opportunity The Head of Customer Success will lead Settle’s Customer Success function to ensure that customers are in the best hands. This role will be responsible for building and leading the customer success function, equipping the team with tools to be successful to support our customers, and collaborate with cross-functional stakeholders to ensure customers are our priority.   How You'll Make an Impact Lead the customer success function with a vision and strategy to: - Provide customers with a voice as it relates to product, policy & process development within Settle - Ensure our customers have the support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Settle’s products and services.   Be responsible for critical business metric growth, including: - Customer value, product adoption, and ultimately sales and revenue - Minimize churn and drive greater customer satisfaction   Develop and execute a plan to build an exceptional Customer Success function: - Recruit and develop a high-performing team - Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc) - Foster collaboration within the Settle team and across customers - Drive operational practices to track performance of teams and iniduals   Act as a strong customer advocate within Settle, bringing feedback directly from customers and ensuring it is acted upon.   Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.   Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.   What Sets You Apart - 6+ years in customer success or related fields. - 3+ years leading a team of high-performing customer success/account managers in a high-growth, dynamic environment - Strong written and verbal communication skills. - A desire to move quickly without letting things slip through the cracks - An advocate for the customer. Strong ability to articulate Settle’s value and impact to brands. - Proficient in tools such as Salesforce. - (Nice to have) fintech or financial services experience.   Compensation This role has an annual starting salary range of $155,000 - $190,000 + equity + benefits. Actual compensation is influenced by a wide array of factors including but not limited to your inidual skills and experience. Who We Are Settle is a fintech company on a mission to help businesses thrive by taking the worry out of cash flow management. We’re building software making it super easy for finance teams to track, pay, and reconcile invoices. We pair that with lending products to offer our customers the power and flexibility to choose who, when, and how to pay their customers.   Our small but growing team was founded in San Francisco along with an engineering hub in Lviv, Ukraine. We’re building a fully distributed team and support you working from wherever you are. We're well funded (Series-B) with backing by Ribbit, Stripes, Kleiner Perkins, Founder’s Fund, SciFi Ventures, and others. Our benefits are competitive, our time off is flexible, and our compensation packages include equity.   Check out this Techcrunch article and Kleiner blog post.   Our Commitment to You At Settle we know that cultivating ersity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no inidual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.   With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural ersity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.