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Location: US Locations Only; 100% Remote
The Enrollment Specialist contacts patients to explain our Chronic Care Management Program and offer them the opportunity to enroll. In addition, the Enrollment Specialist gains consent to enroll and manages the enrollment process. Enrollment Specialists spend the majority of their time speaking with patients via telephone in a contact center environment.
Essential Duties:
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Educating potential program participants on the benefits of the Chronic Care Management program
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Retrieving patient information to determine suitability for the Chronic Care Management Program
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Interpreting and explaining information such as eligibility requirements, application details, program pricing, and what to expect after enrollment
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Protecting the security of patient information
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Complying with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations at all times
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Maintaining knowledge of Medicare Part A and Part B insurance
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Meeting Key Performance Indicators (KPIs) required for the role, including daily enrollment minimum, quality, and attendance
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Other duties as assigned
Skills and Abilities Required:
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High level of critical thinking
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Exceptional sales skills
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Computer proficiency with the ability to learn new applications
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Ability to accurately type 40 words per minute
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Ability to accurately document call content and chart transcription with strong attention to detail
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Ability to clearly articulate thoughts and ideas
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Active listening skills
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Meet productivity requirements established by the company
Physical Requirements:
This position requires the following physical activities with or without accommodation.
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Must be able to remain in a stationary position 50% – 85% of the time.
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Frequent communication with others requires the exchange of accurate information.
Work Environment
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This job operates in a fully remote professional office environment.
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This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Required Education:
High School Diploma or equivalent
Location: US Locations Only