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Consultant, Property Accountant
REMOTE
Job Locations US-REMOTE
ID 22-15402
Category Implementations
Position Type Full-Time
Education Bachelor’s Degree
Travel 10%
WHO WE ARE
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
ABOUT THE TEAM
This industry professional will be the solution expert for OneSite, RealPage Financial Suite & Spend Management products. The Implementation Consultant provides best practice guidance and project management for multiple strategic customers as they onboard to the RealPage solution.
The Implementation Consultant is responsible for data gathering, on-time implementations and backlog management for assigned customers. This position is accountable for ensuring a positive on-boarding experience, accurate solution configuration, successful end user adoption and a smooth handoff to Account Management and/or Product Support.
PRIMARY RESPONSIBILITIES
- Manage multiple customer assignments simultaneously
- Accurately set customer expectations for requirements and expected delivery dates
- Lead client through the implementation process ensuring a positive on-boarding experience
- Perform system setup and configuration ensuring accuracy and consistency
- Advanced understanding of corporate and property accounting
- Advanced understanding of financial reporting requirements
- Conduct review with customer prior to release to confirm acceptance of data and configuration
- Manage problem resolution and provide client with accurate and timely updates
- Communicate the status of assignments and any obstacles encountered that may hinder the achievement of designated goals or client commitments
- Ensure appropriate hand-offs and communication with other service teams
- Ensure the client needs are understood and translated properly to achieve desired results
- Track project deployments and expenses accurately and timely to ensure proper client billing
- Resolve internal and external escalations promptly and professionally
- Collaborate effectively with other professionals in the Success, Product and Development organizations
- Assist with creation and maintenance of implementation related documents, check lists and procedures
- Contribute innovative ideas to improve product, simplify processes and deliver services
- Facilitate meetings, develop, and deliver presentations to clients and project teams
- Expand personal development and expertise through continued education and industry experience
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Bachelor’s degree or equivalent experience in an Accounting or Finance related position
- Prior experience in a consultative position with proven success required
- Excellent analytical abilities to grasp the key points from complicated details and interpret client needs
- Advanced knowledge of Microsoft Office products including Excel Macros
- Must be able to effectively communicate with internal and external executive-level customers
- Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
- Outstanding verbal and written communication skills; excellent presentation skills
- Flexible, detailed, and able to successfully accept and adapt to change
- Must be able to multi-task, work in high paced and deadline driven environment
- Provide superior customer service to all internal and external customers
- Must have the ability to work with many different personalities
- A results-oriented inidual who thrives working in a fast-paced environment
- Understanding of Commercial industry trends and challenges, preferred
- Ability to work extended hours as needed to ensure deliverables are met
- Frequent travel may be required; up to 20%
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
- Position requires 5-7 years of experience in use of SaaS products
- Software and/or multifamily property management experience
- Strong understanding of GAAP taxes and multicurrency accounting a plus
- Executive relationship management experience
- Familiarity with RealPage products and Salesforce a plus