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Billing Customer Care Specialist – Remote US Locations
Location WFH, United States of America
Job Id 325881
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.The Role
As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services.
The Main Responsibilities
- Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers
- Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
- Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues
- Consult with managers or senior staff members on non-routine issues
- Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters
- Provide status updates to billing management for aging tickets and other reports as requested
What We Look For in a Candidate
- High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience
- Experience: 2 yrs
- Education Level: High School/GED, Associate degree preferred
- Field Of Study: Finance/Accounting/Telecom
- A combination of education and experience is acceptable
- Attention to detail with good organizational capabilities
- Ability to prioritize with good time management skills
- 1+ years experience in a telecommunications billing environment.
- Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
- Excellent analytical, communication (verbal and written) and organizational skills.
- Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
- Ability to understand and utilize multiple systems for billing and dispute management.
- Must be proactive, detailed orientated, and work in a fast-paced environment. Good customer service focus and experience
What to Expect Next
Requisition #: 325881
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary Range
Salary Min :
42120
Salary Max :
93840
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.