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Verikai is an insurance technology company changing the way the industry views risk with true predictive analytics. Our well-established database includes over 4,000 behavior attributes for 250+ million people in the United States and provides deep insight to these iniduals’ true health risks. With this data, we help insurance companies improve underwriting precision, speed and efficiency using alternative data and machine learning – and ultimately, we provide consumers and small businesses with greater access to a broader range of insurance products.

Verikai isn’t your typical startup. And we aren’t looking for typical employees. For starters, we are a fully remote organization, meaning your home base can be your sofa, your favorite café, or a (wifi-equipped) cabin in the woods. All you need is your brain and a laptop…and we provide the laptop. We’re looking for people who want to do inspired work for a higher purpose. We are a growing and well-funded tech startup with a great product and even better ideas. If you want to make an immediate impact on the way the insurance industry operates while working in a fun, fast-paced and supportive environment, you’ve come to the right place.

You are the champion for and the voice of the customer. Customer Success is part art, part science, and all passion. This role will be critical to Verikai’s long-term success. You will be working externally with customers as your top priority, but also act as a conduit back to Verikai Leadership, Sales, Product, Engineering, and Marketing.

As a Customer Success Manager, you will oversee 15 – 20 accounts to ensure customer success, resulting in annual renewal and retention. You will need patience with a consultative-teacher mindset given our product is on the forefront of disrupting predictive modeling and underwriting within insurance. Helping customers fully understand our product, our modeling scores, and how to implement them into their current underwriting process will be the key to your success.

We are looking for a proven Customer Success Manager who is a world-class customer advocate, has an entrepreneurial spirit, endless patience, and steely determination to drive results with our customers. If you are a proactive problem solver that can anticipate the customer’s problems even before they do, a relentless evangelist for the customer, and are fanatical about maximizing Verikai’s value to customers, then we want to hear from you!

This role is 100% remote within the United States

• Responsible for onboarding newly signed customers relying on strong knowledge of our product and models and customer’s methodology/processes
• Oversee a group of accounts with the goal of yearly retention and revenue expansion
• Establish a regular cadence of communication with your accounts
• Act as the customer’s strategic thought partner: understand their business goals and strategic imperatives throughout the customer lifecycle by utilizing a value driven approach
• Ensure customer’s overall objectives are being met and correct utilization and adoption of Verikai’s products are driving goals and outcomes
• Establish long term relationships with primary customer stakeholders
• Proactively communicate to customers the product roadmap, focusing on high impact features and functionality that will further drive adoption and retention; upselling and cross-selling new product versions
• Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers
• Partner closely with Sales and Leadership to mitigate churn risk and ensure ongoing customer success
• Participate in events / seminars and maintain a deep understanding of the workforce management space
• Prepare and execute on customer success plans
• Partner with Sales on new prospects and cross sell opportunities regarding the transition of accounts, roles and responsibilities
• Partner with marketing and PR teams on building customer references and user stories
• Responsible for key customer success metrics, including customer churn and renewals

• 3+ year's previous experience directly engaging and managing customer accounts and relationships
• Worked previously within customer success, technical sales, account management
• Background in insurance and or insurance software is highly preferred
• Background in modeling/data desirable
• Strong technical acumen with proven ability to learn technical products, develop technical knowledge and apply new skills in a high paced environment
• Excellent verbal and written communication skills
• Strong teamwork and communication skills are a must
• Highly organized, professional, and mature
• Entrepreneurial and knows how to succeed in a start-up environment
• A natural problem-solver who can be effective with limited information
• Strong presentation skills and ability to demo solutions
• Project management skills to manage customer issues and escalations
• Executive presence: professional and polished with the ability to create credibility with C-level executives

Perks

• Competitive compensation 
• Health, dental, and vision
• 401(k) plan
• Unlimited PTO + generous paid holidays (including Thanksgiving and winter breaks)
• Ego-free, open-door policy
• 100% remote company—you can literally work anywhere with just your laptop and an internet connection
• Employer-paid meal delivery program via GrubHub
• Customer-focused, innovative environment
• Flat organizational structure
• Team offsites, happy hours, lunch n’ learns