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Strategic Operations Manager
at Parallel
Remote, United States
Role Type: Full-Time
Location: Fully Remote (You can be based anywhere in the United States!)
About This Role
Are you ready to make a difference? Parallel is seeking a Strategic Operations Manager to work directly with our Chief Operating Officer to optimize our clinical network and other operations. This role is a combination of strategy, analysis, and working cross-functionally to plan and execute upon key operational projects. Some of the key responsibilities include overseeing capacity management and ensuring balance of supply and demand, optimizing our recruiting and talent acquisition strategy, as well as finding ways to improve and expand our services and impact.
This is a great opportunity for someone who wants to:
- Join a bar-raising operations and strategy team on the ground floor
- Help us leverage our existing data to make key long-term business decisions
- Help increase access to care for students with learning differences
- Work somewhere mission-driven, and with unparalleled opportunities for growth
- Work somewhere flexible, supportive, and where you won’t be micromanaged
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented and where people are equipped to succeed
What You’ll Do
- Lead cross functional efforts in partnership with operations, sales, marketing, and clinical recruiting teams to help ensure our clinician supply matches our customer’s needs
- Build data–driven sales projections with sales and marketing teams to inform hiring needs
- Spearhead other efforts to optimize and improve the balance of supply and demand (e.g. cross licensing, strategic hiring)
- Conduct cohort analyses of our current and future provider hiring classes to improve our employee experience
- Track and regularly report on operational metrics (e.g. capacity by state, provider retention etc) and proactively explore new opportunities to improve efficiency and the outcomes we deliver to clients
- Contribute to our expansion strategy as we consider new opportunities in different geographies and along different service lines
- Assist in the development, improvement, and implementation of talent-related strategies
What You’ll Need
Ideal candidates will be innovative, forward-looking iniduals with prior experience in a high-growth startup! All in all, a great fit for this role will have:
- Prior experience in a high growth start-up or other fast-paced dynamic work environment
- Demonstrated experience working with senior leadership to achieve company and/or business unit objectives
- Experience analyzing data from various sources to to gain actionable insights and carrying next steps through to implementation
- Comfortable building Excel forecasting and budgeting models to inform strategic decisions
- Strong communication skills to summarize and present findings from data analysis cross-functionally in a clear, concise and action-oriented manner
- The ability to multitask, quickly get up to speed on new areas, and a willingness to operate outside of your comfort zone
- Excellent written and verbal communication skills
- Stellar organization and time management skills
- A strong sense of integrity, professionalism, and the ability to maintain confidentiality
- A passion for ersity, equity, inclusion, and belonging
- Bachelor’s or Graduate degree in business, strategy, economics, operations, etc. or equivalent work experience
- Bonus points if you have experience working directly with clinicians and care teams
- Bonus points if you have worked previously in health care or education
- Bonus points if you have worked previously in management consulting or finance
About Us
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
- Comprehensive Psychological Evaluations
- Executive Function Coaching
- Skill-Based Tutoring
- Speech-Language Therapy
- Behavioral Therapy & Counseling