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Tutor Services Specialist
REMOTE
United States
Instructional Services
Full time
Description
All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.
What will you do as a Tutor Services Specialist?
- Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
- Do you love organizing, scheduling and communicating with clients and internal teams?
- Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
- Love to organize? You will be scheduling tutors for school districts all over the country and working with the teams to make sure we have the most effective processes.
- Passionate about communicating? You will be collaborating with internal teams, clients and tutors and have to make everyone is working towards student success.
- Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.
Requirements
What you will need to be successful here:
- Proven working experience in education software or tutoring.
- Experience supporting K12 school districts as customers.
- Able to work 9am-6pm Mountain Time
- Ability to deliver prompt, high quality customer support with attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable
- Available 9am-6pm Central time (can be located anywhere in US)
- Excellent team player with the ability to roll up their sleeves and build a great company
- Ability to collaborate cross functionally with a erse range of stakeholders
- Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
- Capacity to set correct expectations and manage issues to completion
What would be great to have:
- Prior startup experience is a plus.
If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!
Benefits
What you will you receive:
- Be part of a fully remote team and amazing, team oriented culture
- Opportunity to help build and create
- Health, dental and vision benefits
- 401k
- Unlimited PTO
- Equity in company
- Salary range: $45,000-$50,000
- Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.