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Administrative Assistant – Genetic Counseling

Remote

Schedule: Monday – Friday Standard Business Hours (Fulltime Position)

The Genetic Counseling Assistant (GCA) provides administrative support for patient counseling activities.

Essential Job Functions:

Assists patients and providers with questions regarding patient counseling services.

Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests. Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions. Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing. Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing. Provides appropriate follow up when additional information is required for case completion. Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases. Maintains knowledge of systems involved in patient counseling and laboratory testing Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor Performs other related duties as assigned

Education and Experience:

• Bachelor’s degree from an accredited university. Preferred degree in healthcare-related field.
• Excellent verbal and written communication skills.
• Prior experience in a clinical laboratory, hospital or doctor’s office preferred.

Purpose

We operate with conviction that what is best for our customers (patients, their families and the clinicians, payers and partners who serve them) must be embedded in every aspect of our work. We believe:

• genomic information has broad utility and every person should have access to their genome — delivered expertly, ethically and responsibly — to guide health decisions throughout life;
• the transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system that benefit society as a whole;
• genomics will radically transform therapeutic development, bringing better therapies to patients, faster; and
• patients should control and have the ability to direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.

In support of these beliefs, we value:

• Equitability: the right of all to have access to information that can improve their health and are committed to closing gaps in health disparities;
• Simplicity: Healthcare is complicated. Genetic information is complex. Our job is to make it as simple as possible to access an answer that improves health outcomes. We value the understanding simplicity creates;
• Transparency: paramount to our success is transparency and accountability for ourselves and our partners to safeguard the confidence and trust of our patients, customers, partners and shareholders.

Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within; bringing better health from genomics to patients around the world.

Essential on-site and customer facing employees may be required to provide proof of COVID-19 vaccinations. Medical or religious exemptions considered.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.