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Ecosystem Engagement Program Manager

CANADA – Remote, EMEA – Remote, LATAM – Remote, UNITED STATES – Remote

Full-time

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on

Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Customer Success Team

The Customer Success team at ConsenSys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of Blockchain production operations, we’d love to hear from you.

What you’ll do

As a program manager in the Customer Success team you will be responsible for shaping the customer success offering for ConsenSys’ core products and partnerships. You’ll be focussed on the total customer experience for users and clients who need to engage with us, whether during their implementation, adoption or their ongoing utilization of ConsenSys’ products. You’ll work closely with the product teams to feed back into the development cycle and to improve the overall service experience and offering.

You will be responsible for:

• Designing the overall scope and structure of your program, driving success by engaging relevant stakeholders from different teams within ConsenSys
• Owning the overall relationship, acting as a virtual ambassador’ between the groups to ensure alignment at both the tactical and strategic levels
• Align and harmonize OKRs and KPIs between the product teams and the customer success organization to drive successful collaboration
• Manage any risks, resolve conflicts and ensure that gaps are identified and handled efficiently
• Ensure program documents are complete, current, and available
• Be proactive to ensure communication, awareness and visibility to all relevant stakeholders
• Identify people and resources needed and work closely with team leads in order to maintain visibility of multiple projects
• Reflect relevant status to leads as well as all relevant stakeholders

Would be great if you brought this to the role

• Your amazing people skills, so you can collaborate and engage with relevant stakeholders and drive progress
• Your communication skills, so you can communicate, listen and reflect information and through that, create strong working relationships
• Your polished organizational skills, to manage multiple projects in parallel and keep track of
• Your background working with various agile methodologies and project management tools, implementing scrum and kan-ban boards on Jira, Confluence etc.
• Your experience leading programs or projects within software companies: this will be crucial to allow you to work independently and make a difference
• Your strong analytical skills, to plan and measure the success of your projects

Bonus if you have:

• Background in software-related customer-front professions such as CSM, customer support etc.

Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a erse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environmentapply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).

The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.

US pay range (not including bonus, equity or other benefits)

$92,000$186,000 USD

Benefits

Competitive benefits

We have a comprehensive and competitive benefits package to make sure we’re looking after you and what matters most.

Equity

We believe in ownership and want everyone to have a stake in our future success, that’s why you’ll receive equity when you join us.

Recognized in the blockchain and Web3 ecosystem

Working at ConsenSys is a tremendous reference for your career. You’ll join a network of entrepreneurs and technologists that extends across the global crypto ecosystem.

Continuous learning & opportunities

We provide ongoing growth and development through on-the-job learning, and the ConsenSys Advance Program which includes full access to Coursera, bespoke and technical learning programs and ConsenSys Academy our world-class blockchain and Ethereum program.

Unlimited vacation/holidays

We value downtime to recharge and reset, ensuring everyone at ConsenSys has work/life balance. In addition, company-wide we participate in zero productivity days to take a break from work, shut down, and sit back and relax.

Flexible working arrangements

With our global workforce we have fine-tuned asynchronous working which means we have a lot of flexibility in the structure of when we work and how we work together.

Remote first

You’ll be joining a team based all over the world. Providing the unique opportunity to work with people from across 6 continents.