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PropelAuth provides the right level of authentication for all stages of a company. New startups can use our hosted pre-built UIs which provide the simplest possible integration. Out of the box, our customers immediately have the same auth experience as large tech companies like Slack. As those startups grow, they can use our APIs and component libraries to pull aspects of the experience into their product.

More than just authentication, we will also provide useful functions tied to a \"user\" or \"organization\", like analytics, billing/subscriptions, etc.

About the role

At PropelAuth, many of our customers are founders and founding team members who are working to launch their product and start onboarding their first users. This is a high stakes, high stress time in their lives, and they often reach out to us to help them during this process.

Due to the nature of our product, many of our support requests are technical in nature - you’ll often have to e into the customer’s code to determine where an issue is. This role will be responsible for working directly with our users, during their integration phase and beyond, to ensure they have an excellent PropelAuth experience.

We all love to learn and grow. Our leadership team has experience working with and mentoring engineers at both startups and top companies like Palantir. We'll work with our hires to craft it to their interests, skill set, and long term career goals.

Responsibilities:

* Monitor our support channels - email and Slack - and respond to customer requests promptly

* Fix minor bugs (or escalate to the appropriate team member to work on a fix)* Maintain API documentation around the PropelAuth product* Write tutorials and technical content to assist our customers in understanding the product* Suggest features and improvements based on patterns you observe* While the hours for this role will generally be 9am-5pm in your timezone, there may be periods where you will need to be on call or work late.

What we look for from you:

* 3+ years engineering experience

* Experience working directly with customers* Experience working independently on small teams* Excellent written communication skills* User empathy* Ability to move quickly, but carefully* Experience with authentication or security appreciated but not required

Working With Us:

* We're a remote-first team, spread over the US. Working hours are flexible but we ask that you have 4-5 hours of overlap with 9am-5pm PST

* We provide standard benefits - health insurance, PTO, etc* We strongly believe in hiring employees that are experts at what they do, and that our job is to support each other

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