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Seeking an experienced Implementation Specialist!
Zone & Co's recent acquisition of Satori has provided us with many opportunities to continue to grow our (now combined) teams. Satori Reporting offers the only pre-built Power BI reporting solution for NetSuite. Together we can accelerate global NetSuite development and adoption with a broader product offering and extensive expertise in NetSuite and business operations.
About Satori ReportingWithin business applications, there is a treasure chest of data. Our mission is to enable our customers to transform it into translatable information that yields actionable insight and value to driving strategic business decisions. We facilitate enterprise-wide reporting with centralized data and a single version of the truth for our customers’ reporting needs. While Satori has pre-built data models for NetSuite, Salesforce, and Google Analytics/Ads (with more to come) and access to hundreds of pre-built connectors, we are excited to be NetSuite’s only pre-built business intelligence solution with a data model and full ETL processes that can support the most complex and customized configurations. We are proud to be certified partners of both NetSuite and Microsoft.This is an incredibly exciting and momentous time for Zone with our recent funding, and Fast Four and Satori acquisitions, so there’s a wonderful amount of opportunity to make your mark and make an impact.Job Description
As an Implementation Specialist, you will support the base product install for new customers during the implementation process. This includes technical implementation, product delivery, technical support, communication, and project management for the Business Intelligence solutions of Satori Reporting.
Primary Responsibilities
- Serve as a supporting point of contact for new customers during the implementation process
- Lead technical calls with customers and validate all requirements are met during the implementation process
- Responsible for technical implementation and product delivery in a well-organized and timely manner with adherence to service level agreements
- Complete set up and base product configuration using multiple tools such as NetSuite, Azure blob storage, Tabular Editor, and Power BI.
- Assist customers with user permissions, data source connections and review of standard reporting templates
- Provide support and assistance with all tasks related to the scope of implementation
- Investigate, troubleshoot, and analyze customer issues and requests to ensure prompt resolution or escalation to the appropriate team member in a timely manner
- Support ongoing customer success and training by assisting with follow up requests and questions during and after customer connection and go-live
- Maintain a positive attitude and the ability to adapt and learn processes, tools, or techniques quickly
- Contribute as a team player through participation and collaboration with other team members
- Provide exemplary customer service to each customer contact with professional communication and prompt, courteous responses
Requirements
- 1-2 years of related experience with reporting, data and analytics, and business intelligence operations
- Prior experience using Power BI, Power Query and Template Apps
- Basic knowledge of business intelligence product solutions
- Ability to multitask and meet timelines in a fast-paced environment
- Prior experience with project management tasks and successful product delivery
- Excellent verbal and written communication and interpersonal skills
Preferred Skills & Experience
- Bachelor’s degree in Business, Computer Science, Information Systems, Finance, Statistics, or a related field
- Prior experience with NetSuite and knowledge of saved searches and custom fields, records, and segments
- Prior experience with data validation
- Basic understanding of accounting concepts and financial reports
- Prior experience with Azure tools and cloud environments
- Prior experience with reporting tools such as SSRS, Power BI Paginated Reports, or Power BI Template Apps
Employment Type: Full Time/Exempt
Location: 100% Remote
Benefits
Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We celebrate no-Friday weeks during the summer (every other Friday off) and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote!
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further ersify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
Zone and Co is an Equal Opportunity Employer committed to ersity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
