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Title: Virtual Medical Assistant
Location: Remote
Type: Full-time
Workplace: remote
Category: Virtual Care Operations
JobDescription:
About Eden Health Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs. What you will do As a full-time Virtual Medical Assistant, you will play an essential role in our virtual day-to-day operations for our national virtual primary care practice. You will work closely with the clinical and operations teams, contributing to a meaningful workplace and clinical experience. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a “no task is too big or small” attitude. Our Virtual Care Team consists of Medical Assistants, Medical Providers, and Operational Leads. As a member of that Care Team, you will assist with virtual intake and rooming, care coordination, patient outreach, insurance navigation, and eligibility checks. This is a virtual only role based out of the East Coast with expected hours of availability being between 6am – 8pm EST. In this position you will report to the Director of Virtual Care Operations and work collaboratively with Medical Providers, virtual care teams, and other Medical Assistants. Be ready to adapt to and thrive in a fast-paced, innovative, tech forward environment that always puts the patient first!What success looks like
- Master the Eden Health care model and ecosystem, fostering strong and lasting patient relationships.
- Adhere to and uphold Eden Health and Clinical Care standard operating procedures, workflows, and service philosophy. Maintain clinical etiquette, acumen, and professionalism.
- Work collaboratively with peers, clinicians, and operations leadership to provide exceptional clinical, operational, and administrative longitudinal primary care
- Maintain an interactive relationship with key stakeholders on the virtual clinical careteam
- Creating a 5-star patient experience by conducting pre-, post-, peri-patient outreach, facilitating referrals, retrieving external medical records, following up with labs and patients on results, and maintaining an accurate and up-to-date EMR.
- Consistently adhere to and demonstrate knowledge of HIPAA, OSHA policy, and AAMA regulations and guidelines.
Essential Responsibilities
- Collect vital patient health history and assist in completing charts using various data sources and clinical tools
- Assist patients with scheduling appointments, updating insurance records, check-in/out processes, and completion of consents and intake forms
- Perform standard Medical Assistant clinical competencies, including:
- Supporting patients virtually to obtain, document, and report accurate vital signs
- Obtaining, documenting, and reporting basic medical, social, and family history
- Providing patient education on topics such as blood pressure monitoring and glucometer usage
- Manage and maintain medical records and insurance reports
- Liaise with external facilities to arrange hospital admissions, laboratory services, and support the patient’s overall care plan as needed
- Produce and distribute correspondence memos, letters, faxes and forms
- Perform other related duties as required
What you will bring
- Desire to be part of a fast-paced startup environment, utilizing technology to deliver exceptional clinical experiences and collaborate with providers, virtual dyads, and other medical assistants as part of a cohesive team.
- 2+ years of in-person or virtual (preferred) medical office experience, operations associate, or other clinical-related experiences.
- 2+ years of customer-facing service experience within a medical clinic or similar setting, including clinical and administrative support.
- Experience in maintaining patient records and documentation.
- State-mandated medical assistant certifications required at the time of hire
- Practical understanding of medical, insurance, and medication terminology, HIPAA policies, medical malpractice, and informed consent
- Enthusiasm for delivering excellent customer service and providing five-star patient experiences.
- Excellent verbal and written communication (chat, email, and verbal-based), attention to detail, and sense of urgency
- Proficiency with modern EMRs (Athena is a bonus), apple and iOS hardware and operating systems, and familiarity with google suite
- Ability to work shifts between the hours of 6am – 8pm EST, Monday – Friday
- Multi-lingual (preferred)
Why Eden Health
- Remote first company and culture: Featured in Built Ins 2023 100 Best Hybrid Places to Work
- Featured in Forbes list of America’s Best Startup Employers for 2023
- Series C Healthtech startup with a mission-driven team that’s passionate about helping every person have a relationship with a trusted healthcare provider
- Competitive salary and equity compensation package
- Medical, dental, and vision insurance and commuter benefits
- Dedicated Culture Committee led by CEO
- Positive, inclusive, supportive culture cheering you on your journey
- Strong and quickly growing client base of Americas leading employers