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Zinier over 1 year ago
customer serviceuk
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Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC

About the Program 

The new workforce generation operates at a different level. Technology and the flexibility in the working environment has expanded the array of options available and the thirst for knowledge and experience sits above as an exponential multiplier

The CSSE Program at Zinier is a 2 year program that looks to help engineers become “Swiss Army knives” and build foundational skills to thrive in a fast paced hyper growth environment. The goal is to enable customer facing skills, build product depth, and get a 360° view of the business. Every day will be different, you will wear an array of hats and learn how to balance competing priorities. Exciting mix of coding, customer exposure and start-up life!

How does it work? The team will work together within Customer Success and Delivery Team key roles, having exposure to both internal and external stakeholders and global leadership across US, Europe and Asia. 

Who will you be working with? Human capital is our most precious asset and that is exactly what we want to offer to engineers that want to exponentially grow their experience. We will assign program buddies to act as a mentor to help each engineer get the most of the experience and be able to strategically leverage the knowledge of the team. 

Key Roles 

  • Solution Architecture 
  • Customer Support 
  • Solution Development 
  • Technical Project Management 
  • Operations 

What you'll bring:

  • Technical Engineering Degree preferably in Computer Science or Information Technology
  • 1-2 years technical experience SaaS experience in a professional services / client-facing capacity.
  • Exposure to technical integrations, technical workflows would be a plus
  • Knowledge of data models, relational databases, use cases and strong UML or BPMN skills.
  • Strong English communication skills. Additional languages such as Spanish, Portuguese or other languages used in the EMEA region are a plus.
  • Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
  • A high level of attention to detail, excellent follow through, and reliability