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Training Coordinator

Member Company

NENA: The 9-1-1 Association

Alexandria, Virginia, United States (remote)

Description

Training Coordinator

(Full Time | DC Metropolitan Area or Remote)

About NENA

NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy. The organization’s vision is public made safer by 9-1-1 services delivered by highly trained emergency-communications professionals and powered by the latest technologies.

Summary of Position:

The Training Coordinator is responsible for providing administrative support to the association’s education and training team. This role is a full-time position.

Position Responsibilities:

• Responsible for coordinating in-person and online courses
• Oversee training calendars and schedules.
• Set up course registrations and provides course flyers to host agencies.
• Manually compile and analyze course evaluations. Prepare and distribute summary report and course certificates.
• Oversee the course and student databases.
• Send out training course invoices.
• Point of contact for training courses, NENA webinars, educational events, and ENP certification.
• Responsible for event planning for in-person educational summits
• Assist with instructor in-service events and Education and Advisory Board (EAB) Face-to-Face event.
• Attend the National Conference and provides information at the NENA booth.
• Attend Education and Advisory Board (EAB) and National Institute Board (NIB) monthly calls.
• Assist with overseeing the Emergency Number Professional (ENP) certification process.
• Serve as the main point of contact for scholarship recipients.
• Other duties as assigned.

Requirements

Education:

• High school diploma required.
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.

Experience:

• Minimum of 3+ years in a related position.
• Experience in a customer service function required.
• Experience in a non-profit preferred.
• Knowledge of the 9-1-1 Industry preferred.

Technical Requirements:

• Campaign Development & Education
• Communication platforms, including Slack, Zoom, MS Teams
• Database systems (HRIS, Accounting systems, CRM, LMS, etc.)
• Event Management
• Event Planning & Design
• Event Scheduling, Logistics & Execution
• External Communications
• Internet Browsers (Firefox, Chrome, Internet Explorer)
• Invoicing
• Microsoft Office, including Word, Excel, PowerPoint, Outlook

Behavioral Competencies:

Universal Competencies for All NENA Staff:

• Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates workchallenges poor performance in others.
• Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with iniduals from various ethnic, social, and educational backgrounds.
• Communication: Convey and receive information and ideas through various media to iniduals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrate good written, oral, and listening skills.

Competencies for the Training Coordinator:

• Managing Work: Show ability to plan, schedule, and direct work of self and others; balance task requirements and inidual capabilities; organize materials to accomplish tasks; set challenging yet achievable goals for self and others.
• Member Focus: Make customers/clients and their needs a primary focus of one’s actions; show interest in and understanding the needs and expectations of internal and external customers (including direct reports); gain customer trust and respect; meet or exceed customer expectations.
• Planning and Organizing: Organize work, set priorities, and determine resource requirement; determine the sequence of activities needed to achieve goals in a complete and timely manner.

Location, Pay, and Benefits

NENA is headquartered in Alexandria, VA. The incumbent may work in-person at NENA’s headquarters or remotely. Relocation expenses will not be paid.

Job responsibilities are full time and will be compensated on an annual salary basis with twice-monthly pay to be determined by the CEO based on the selected applicant’s qualifications and experience. This position is eligible for standard benefits that include vacation, sick leave, and eligibility to participate in the Association’s retirement plan.

NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.

Job Information

• Job ID: 70870082
• Workplace Type: Remote
• Location:
  Alexandria, Virginia, United States
• Company Name For Job: NENA: The 9-1-1 Association
• Position Title: Training Coordinator
• Job Function: Administrative/Clerical
• Entry Level: Yes
• Job Type: Full-Time
• Job Duration: Indefinite
• Min Education: H.S. Diploma/Equivalent
• Salary: $50,000.00 – $60,000.00 (Yearly Salary)