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Fraud Review Specialist
REMOTE
CUSTOMER OPERATIONS
FULL TIME
About us:
Live experiences help make us human, bringing us across today’s social and digital ides to focus on what truly connects us – the here, the now, the once-in-a-lifetime moment that we share – together. To fulfill Gametime’s vision to unite the world through shared experiences, we deliver fans an extraordinary experience for enjoying, discovering, and purchasing last-minute tickets to live events.
With platforms on iOS, Android, mobile web, and desktop supporting events across the US and Canada, we are reimagining the event ticket experience in a mobile-first world.
The Role:
We are looking for someone who will be responsible for manually reviewing orders that have been declined for fraud by our fraud provider. They will review for False Positive identifications of Fraud and assist those Fans to purchase tickets. This agent will communicate with Fan Happiness, Ticketing Ops, and other departments to facilitate ticket purchases.
What you’ll do/own:
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- Resolve ticket purchasing issues as related to Fraud
- Identify causes of wrongful cancellations or other undesirable situations for our Fans
- Document actions, processes, and policies around fraud detection and ticket procurement
- Provide information to the dispute team to successfully resolve ticketing issues
Our ideal candidate has:
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- Strong verbal and written communication skills
- Attention to detail
- Ability to manage varying workloads and deadlines
What we can offer you:
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- Flexible PTO
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401K, HSA, pre-tax savings programs
- New equipment setup provided
- Wellness programs
- Tenure recognition
Gametime is committed to bringing together iniduals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.