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BBE Marketing creates online products that help businesses connect with celebrities and influencers. We are looking to hire a Virtual Assistant to join our team. As a Virtual Assistant, you will be responsible for a range of administrative tasks, including research, customer service, and project management. Your role will be vital in ensuring smooth operations and timely completion of various projects within our organization.
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The tasks include:**- Conduct thorough research by tracking news updates and industry trends relevant to our organization, and promptly notify the team in Slack about any important developments.
- Manage and check the work of writers to ensure the quality, accuracy, and originality of their writing. Provide constructive feedback and guidance when necessary.
- Handle customer service inquiries promptly and professionally, providing excellent support to our clients and ensuring their satisfaction.
- Maintain an organized system for managing customer inquiries and follow-up tasks, ensuring all requests are addressed in a timely manner.
- Manage and issue customer refunds and handle chargebacks
- Assist in project management by tracking the progress of specific team tasks and ensuring they are completed within the designated timeframes.
- Proactively identify any issues or delays in project milestones and promptly notify the management team for timely resolution.
- Collaborate with team members and stakeholders to ensure effective communication and coordination throughout projects.
- Assist with general administrative tasks, such as data entry, scheduling meetings, preparing reports, and maintaining documentation.
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Requirements:**- Experience using Google Sheets and Microsoft Excel
- Customer service experience
- Mailchimp experience is a plus
- Wordpress experience is a plus
- Experience with Asana is a plus
- Strong organizational skills