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Creative Operations Manager

locations

USA – Remote

time type

Full time

job requisition id

R10360

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a erse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

We are looking for a Creative Operations Manager to help bring order to the work our growing Creative team is producing. You are a highly organized process junkie who also understands that creative work often requires flexibility. You’re an excellent project manager who has worked closely with creatives and knows the creative process and what it takes to successfully bring great ideas to life. You’re able to juggle multiple tasks and personalities without missing a beat or a deadline. You’ll sit within the Creative team and be a liaison between it and stakeholders throughout the Marketing department and the organization. Your day-to-day is focused on intake, scheduling, and trafficking work, managing workflow, process, and resources for projects for internal audiences, as well as external facing marketing campaigns and initiatives. Big picture, your experience and ideas will help shape the evolving Marketing function at Credit Acceptance, as we build a world-class in-house agency.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Serve as the primary point of contact between Creative and internal stakeholders to coordinate new projects as they come in and through delivery.
• Ensure work meets established objectives and project timelines.
• Establish comprehensive project work plans, resource needs, and milestones, while supporting the Creative team by ensuring they have all necessary assets and information to perform their work.
• Secure resources for assigned projects based on project scope and timing.
• Monitor and report project progress across assigned business owners and partners to remove roadblocks and ensure project success.
• Manage internal/external resource utilization and project prioritization, making adjustments to resources and timing as necessary.
• Help establish and maintain processes and best practices across the Creative and Marketing teams.
• Lead highly complex projects involving multiple channels.
• Actively gain in-depth knowledge of the business.
• Lead regular status meetings to facilitate the team’s in-progress and future projects.
• Work with Creative and broader Marketing teams to put in place processes and technology that can scale to continue delivering on our success as we grow.

Knowledge and Skills

• Expertise in developing and implementing streamlined processes that enhance creative workflow, eliminate bottlenecks, and increase overall efficiency without compromising on creative excellence.
• A strong ability to assign projects to the appropriate teams or iniduals based on skills, availability, and workload, optimizing team performance and ensuring efficient project delivery.
• The skill to collaborate effectively with creative teams, marketing, production, and other departments to align project objectives, priorities, and timelines, ensuring smooth communication and project progression.
• A deep understanding of creative briefs and the ability to translate them into actionable tasks, ensuring that projects are aligned with strategic goals and creative visions.
• Experience in adapting to changing priorities, adjusting workflows, and effectively managing teams through transitions, ensuring minimal disruption to project delivery.
• A commitment to staying updated on industry best practices, emerging tools, and trends in creative operations, and a willingness to implement new strategies to enhance team efficiency.

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent experience.
• Minimum of 7 years of experience in creative operations and/or project management roles with a track record of overseeing complex projects from concept through delivery.
• A proven track record of managing creative projects from initiation to completion, including scoping, scheduling, resource allocation, and budget oversight, while maintaining high-quality outcomes.
• Familiarity with the creative process, including design, copywriting, video, and production workflows.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Excellent attention to detail and ability to juggle multiple projects simultaneously.
• Proficiency in using project management and resource management tools, such as project management software, time tracking tools, and resource scheduling platforms, to facilitate effective project planning and tracking.
• Previous experience in a leadership or managerial role, with a demonstrated ability to lead and inspire a team.
• Team player who adds value with a solution-oriented mindset and an affinity for growth.

Preferred:

• Mix of agency and in-house experience.
• Experience using Microsoft Planner and Adobe Workfront to manage projects.
• Understanding of vendor relationships and management, including negotiation, contracts, and oversight of external partners contributing to creative projects.

Targeted Compensation: $95,000 – $115,000 base salary + an annual bonus plan.

This position is not currently open to iniduals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.

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Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally erse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.