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The Opportunity
Recyclist is seeking a Customer Success Specialist to join our Customer Success Department's mission to provide outstanding product and service to our customers. Your primary responsibilities as a Customer Success Specialist are to proactively engage with customers to identify their needs and provide technical support to assist them with achieving their programmatic evaluations, recordkeeping and reporting goals. The Customer Success Specialist must demonstrate strong collaboration and communication skills, and a willingness to learn and apply new technologies.
Why Recyclist?
Recyclist's mission is to design and build simple, elegant technology solutions to complex environmental challenges, with a focus in the solid waste and recycling industry. Our products help communities make progress toward their zero waste goals, whether that involves tracking and managing data behind-the-scenes or educating residents through state-of-the-art digital outreach. Our solutions are technology-based and our primary focus is on meeting real people's needs and providing outstanding service to everyone who uses our products.
Recyclist builds teams around collaborative team players who are motivated by our contribution to positive environmental impacts. We are adaptable, approachable and driven. If this sounds like you, we want to meet you!
What drives you
- A connection with our mission and core values
- Tech-savvy problem solving skills
- Customer-centric curiosity about user behavior and goals
- Empathy for partners and the desire to help them maximize product value
- The willingness to chase down answers
- Ability to collaborate in a remote, erse team environment
- An eagerness to learn, prioritize and deliver at a fast-paced startup
What you'll do
- Facilitate an inviting technical support experience for customers with prompt, friendly and knowledgeable responses to questions
- Build and nurture relationships with a growing group of customers through each stage of the customer lifecycle, from onboarding through renewals
- Drive key documentation efforts across the team by managing customer data including goals, product usage, user experience and customer feedback
- Engage proactively with new and established customers by utilizing our customer feedback mechanisms, developing customer communication campaigns and hosting virtual and/or in-person meetings
- Participate in figuring out how we track and resolve pain points early in the customer experience
- Contribute to our knowledge base, training videos and other education collateral
- Support contract renewals, upsells and cross sells of our products and services
- Collaborate with our Product and Data Services Teams to receive data from customer accounts and lead communication throughout the data processing cycle
- Partner with other teams on tasks related to deployments, customizations, configuration, feature testing and more
- Contribute to projects in other departments, as needed
- Jump on the opportunity to support or lead special projects
- Share updates about tasks, priorities and progress regularly with teammates in the Customer Success Department
Schedule
- Our core hours are from 10 am to 3 pm PST Monday through Friday.
- Your availability to provide customer support between 7 am and 10 am PST is highly desired.
What you'll bring:
- 1+ year of professional experience in a customer service/support role with a software company, in the solid waste industry or a related field
- Exceptional written and verbal communication skills
- Compassionate customer communication style
- Familiarity with a CRM platform
- Excellent Microsoft Excel skills
- Aptitude in math and logic
- Adaptability to work on multiple projects concurrently and prioritize competing responsibilities while paying close attention to detail
- Comfort working in a fast-paced environment
- Demonstration of team-working abilities and high moral compass
- Desire to take initiative
- Ability to exercise discretion and independent judgment
- Self-motivation and drive for results
Bonus points!
- 2-3 years professional experience working for a remote, tech startup in a customer-facing role!
- Knowledge of California solid waste regulations
- Experience using Hubspot, or other CRM platforms
- Knowledge of agile project management best practices
- Knowledge of relational databases
- Knowledge of software development life cycle
What we offer:
- Fully remote flexibility to work from home or a local co-working space anywhere in the United States
- Paid sick leave, paid holidays and unlimited paid vacation
- Generous paid parental leave
- Generous QSEHRA health coverage subsidy plan
- 401(k) plan with matching employer contributions
- Commitment to your professional development opportunities
- Recyclist is an Equal Opportunity Employer
Recyclist is an Equal Opportunity Employer. We value ersity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from marginalized backgrounds to apply. However you identify or whatever your path, please apply if a position connects with your passions and interests. Come join us and help us build a company where we're all proud to belong!
