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Panasonic Connect – Aftermarket Parts Sales Manager

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering iniduals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.

What You’ll Get to Do:

The Sales Manager will be responsible for coordinating a multi disciplined experienced team to present one solution to our customers. This person needs to be able to understand what motivates customers to buy and be able to show the practical ROI when investing in aftermarket products. Must have the skill to maintain accurate forecasts, achieving budget, and create custom service level agreements SLA that provide value for the customer and revenue opportunities for Panasonic. The sales manager must also be the voice of the customer VOC to management in regards to the entire aftermarket portfolio which includes: service, training, engineering, parts, consulting and software.

Achieve quarterly and yearly budget targets for inidual aftermarket products:

• Uses value based selling principle to create a customized service level agreement for each customer.
• Responsibilities include all aspects of the sales and marketing process such as market analysis, development of market strategies, and development of proposals, financial analysis, customer presentations, and negotiation of commercial terms.
• Be able to adjust content of sales presentations and quotes to match each customers specific service level agreement.
• Submits proposals by referring to technical specifications, cost estimates and product literature prepared by the inidual groups in the aftermarket department.

Maintain a comprehensive understanding of the aftermarket sales customer base:

• Maintain the database of customer profile including up to date contacts, machines usage, and business conditions.
• Continuously investigates areas to improve customer satisfaction with the products and aftermarket support.
• Study customers to determine potential products or services that we can provide to make them more successful. Looking for areas where we are losing business to 3rd parties, internal resources, or not currently selling aftermarket and or spare parts.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Monitors competition by gathering current marketplace information on pricing, products, new products, etc.

Administration:

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses through customer relationship management CRM software Sugar CRM
• Keep forecast up to date using Salesforce
• Use SAP to create quotes and manage SLA

Collaboration:

• Coordinate with other internal team members to maintain high levels of customer satisfaction with Panasonic.
• Work with inside sales members to provide coverage of customer base where needed to ensure all customers have been approached with an updated SLA on a yearly basis.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.

What You’ll Bring:

Education and Experience

• 10 years experience in aftermarket product sales
• BS or BA in Business, Marketing, Finance or equivalent experience
• Knowledge of Electronics Industry and or Printed Circuit Board Assembly Process preferred
• Experience with Salesforce CRM and SAP ERP preferred

Key Competencies

• Results focused with successful record of accomplishments through skilled use of influence, persuasion, negotiation, and problem resolution.
• Excellent team membership skills, ability to thrive in a matrix environment.
• Ability to work effectively across a large and complex, global organization.
• SMT process knowledge including all steps from bare board to box build including all steps in between.
• A high degree of initiative, creativity, and leadership needed
• Good Business Acumen which is dealing with a business situation in a manner that is likely to lead to a good outcome

Communications

• Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in PFSA activities, in general.
• Capability in effective communication with internal departments Technical Support, Sales, Spare Parts, Order Processing, Accounting, etc
• The ability to create concise presentations to give to all levels of management internally and externally

Management Skills:

• Must provide leadership to the team giving vison and direction to the department to create an inspired culture
• Must possess key managements skills of decision making, planning, meeting management, and delegation.

Other Requirements:

Ability and willingness to travel up to 50 percent, domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands.

What We Offer:

The salary range of $150,000 – $195,000 is just one component of Panasonic Connects total package. Actual compensation varies depending on the inidual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic

protected by law or company policy. All qualified iniduals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest.

All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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